3 Replies Latest reply on Sep 6, 2016 7:40 AM by Paul Donders

    How to deal with multiple adress

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      Hi All,


      We have an issue due to the fact our customer have same email used for several user (User have an account for internal role and a second one for external purpose)


      In this case, when a mail arrives in the mailbox, it seems that the ticket is not opened, driving to the following error


      Does anyone meet this issue ?




      Error Message : System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, field integrity exception: unknown (invalid user or group: 00558000001B9b6): [