After 6 years of support, BMC Remedy ITSM 7.6.04 will no longer be supported after January 28, 2017. This end of support date applies to the entire Remedy ITSM 7.6.04 Suite, which includes the following products and components:
BMC recommends that you upgrade to the most recent version, BMC Remedy ITSM 9.1, Service Pack 1. This new version is implemented based on latest technology and provides unparalleled new value, better user experience, and performance. For an overview of the new value provided with BMC Remedy ITSM 9.1, please see Getting more value out of your Remedy ITSM solution by moving from Remedy 7.6.04 to 9.1. Upgrading to BMC Remedy ITSM 9.1 will be significantly easier than previous upgrade projects.
After support ends for BMC Remedy ITSM 7.6.04, the documentation will remain available on docs.bmc.com. In addition, you can continue to search the knowledge base and to ask questions on BMC Communities. Please remember that you can always find out about end of support dates for any BMC product at http://www.bmc.com/support —> Supported Products A-Z.
Director, Product Management, BMC Remedy