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    How do you make the 'Resolution Categories' mandatory when setting status to resolved or closed?

    Nicholas Davies

      Hi All,

       

      Need to make a couple of fields mandatory within our incident form for Remedy 9.01.

       

      • Resolution Categorization - Tier 1, Tier 2 & Tier 3

       

      • Resolution field

       

      • 'Status Reason' mandatory for status of 'closed'

       

      We have a number of mandatory fields already but need to know the process of making other fields mandatory. I don't myself have access to development studio but would be grateful for any instructions I could pass onto the relevant administrators that do. I believe there are tick boxes of 'required' but would like confirmation.

       

      Many thanks in advance for your help.

       

      Nick

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