2 Replies Latest reply on Sep 19, 2016 8:55 PM by Sandeep Das

    RKM - Environment field on a knowledge article - What does it store?

    Sandeep Das
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      In RKM 7.6.04, the "Environment" field is available as an option to set article relevancy. The RKM documentation doesn't clearly state how this hidden field is used or set. I logged a support ticket with BMC and they seem to have no idea either. In our environment, a SQL query reveals that it is set to some terms separated by "~". I could not identify a pattern or determine what logic was used to set it.