9 Replies Latest reply on Jan 6, 2020 12:50 PM by LJ LongWing

    arjavaplugin.log error

    Gabby Gabz
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      Hi Guys,

       

      I've been seeing this error in my arjavaplugin.log file every 5 minutes:

       

       

      --------------------------------------------

      <PLUGINSVR> <TNAME: Failover monitor - remedy03.internal> <ERROR> <AbstractBackgroundClient$Worker                   > <                     AbstractBackgroundClient.java:158       > /* Wed Aug 03 2016 02:07:53.221 */  Error in polling loop

      java.lang.NullPointerException

        at com.bmc.arsys.companion.client.notification.impl.NotificationControllerImpl.poll(NotificationControllerImpl.java:56)

        at com.bmc.arsys.companion.client.impl.AbstractBackgroundClient$Worker.run(AbstractBackgroundClient.java:152)

        at java.lang.Thread.run(Unknown Source)

      --------------------------------------------

       

      I'm also seeing some RPC call time out error. This one makes the Remedy service practically dead as it was unresponsive:

       

      --------------------------------------------------------------------

      <PLUGINSVR> <TNAME: Failover monitor - remedy03.internal> <ERROR> <ApiProxyManager                                   > <                              ApiProxyManager.java:223       > /* Wed Aug 03 2016 02:22:48.367 */  For server remedy03.internal:8026 Exception in Proxy retrival. Release com.bmc.arsys.api.ProxyJRpc@464abed

      ERROR (91): RPC call failed; remedy03.internal:8026 ONC/RPC call timed out

        at com.bmc.arsys.apitransport.ApiProxyJRpcBase.convertException(ApiProxyJRpcBase.java:643)

        at com.bmc.arsys.api.ProxyJRpc.getRpcClient(ProxyJRpc.java:135)

        at com.bmc.arsys.api.ProxyJRpc.ARSetSessionConfiguration(ProxyJRpc.java:256)

       

      --------------------------------------------------------------------

       

      Any thoughts on this? I'm on AR Server 9.0.1

       

      Regards!