5 Replies Latest reply on Aug 10, 2018 3:50 AM by Shreya Patel

    Support group is not configured for assignment to company

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      We are testing our 9.1.1 Remedy environ and are having problems with  service requests being created out of an SRD.

      The SRD is supposed to create a work order with attached tasks.  We get the following error when hitting Submit after answering the questions in the SRD:

       

      51001: "", "The Support Group "XXX - Support Group XXX" is not configured for assignment to Company "YYY" on "TMS:Task" form.  Please contact your Administrator.";

       

      The same SRD works fine in 8.1.   Anyone seen this before or know of a fix?