5 Replies Latest reply on Aug 10, 2018 3:50 AM by Shreya Patel

    Support group is not configured for assignment to company


      We are testing our 9.1.1 Remedy environ and are having problems with  service requests being created out of an SRD.

      The SRD is supposed to create a work order with attached tasks.  We get the following error when hitting Submit after answering the questions in the SRD:


      51001: "", "The Support Group "XXX - Support Group XXX" is not configured for assignment to Company "YYY" on "TMS:Task" form.  Please contact your Administrator.";


      The same SRD works fine in 8.1.   Anyone seen this before or know of a fix?