What is the message in AR System Email error log form? What happens if you manually try to send 'errored' record from AR system email message form? Set 'display advanced options' check box and check the error message.
Can you please upload email logs:
please upload the email logs which will help in identifying the issue.
Thank you ..for your info and support..
Issue has been raised with BMC and and we are working on the same..
Did you found any solution ?