1 2 Previous Next 17 Replies Latest reply on Jun 24, 2016 8:17 AM by Bill Robinson

    Unable to browse System Information

    Ashish Vijay

      I have BSA 8.3.02 Server on Linux machine and same version of Agent installed on Target servers. I am able to browse almost all the servers but when i try to browse "System Information" of three Windows 2k8R2 servers, I am getting below error in rscd.log

       

      9ab48ea7b3995fc7ab65 0000000052 06/17/16 18:06:01.398 DEBUGrscd -  57.219.108.129 15780 BladeLogicRSCD@SRVW0921->Administrator@SRVW0921:PrivilegeMapped (BLAdmins:BLAdmin): CM: ***** New connection *****
      dc272dac2e515929cf78 0000000053 06/17/16 18:06:01.710 INFO1rscd -  57.219.108.129 15780 BladeLogicRSCD@SRVW0921->Administrator@SRVW0921:PrivilegeMapped (BLAdmins:BLAdmin): CM: > [Client] Retrieving system information
      f0dae1a2ca836d8b12bf 0000000054 06/17/16 18:06:01.725 INFO2rscd -  57.219.108.129 15780 BladeLogicRSCD@SRVW0921->Administrator@SRVW0921:PrivilegeMapped (BLAdmins:BLAdmin): CM: remote command: blprops -t
      907a6547584f67455625 0000000055 06/17/16 18:06:01.725 DEBUGrscd -  SRVW0921 15780 SYSTEM (Not_available): (Not_available): Workstation name: Service-0x0-3e7$
      a32a373c099c0f54bd37 0000000056 06/17/16 18:06:02.926 DEBUGrscd -  57.219.108.129 15780 BladeLogicRSCD@SRVW0921->Administrator@SRVW0921:PrivilegeMapped (BLAdmins:BLAdmin): CM: windf/read_a_pipe PeekNamedPipe(STDOUT) failed: 0x00006d
      5c837b3721f218e762e3 0000000057 06/17/16 18:06:02.926 DEBUGrscd -  57.219.108.129 15780 BladeLogicRSCD@SRVW0921->Administrator@SRVW0921:PrivilegeMapped (BLAdmins:BLAdmin): CM: windf/read_a_pipe PeekNamedPipe(STDERR) failed: 0x00006d
      8267a9997b78fb62439a 0000000058 06/17/16 18:06:02.926 DEBUGrscd -  57.219.108.129 15780 BladeLogicRSCD@SRVW0921->Administrator@SRVW0921:PrivilegeMapped (BLAdmins:BLAdmin): CM: RunProcess: Process return code = 0

       

      And there is nothing displayed in BL console for System Information. But i am able to see it on other same kind of Windows Servers.

       

      I have also tried to disable AV on target servers. I also tries to execute blprops.exe -t command locally on target server and it was working fine. I tries to run blprops.exe -t command with nexec from app server but it also did not work. There is nothing unusual i found in server policy.

       

      Can someone help me on this issue.

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