2 Replies Latest reply on Sep 1, 2017 1:23 PM by Allan Fetzner

    Email notification is not working for Problem module/ ARSystem reporting module

    Saurabh Maheshwari
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      Hi Experts,

       

       

      We are facing issue with the email notification with some modules like the problem management / AR System Report console for for scheduled report.

      For Incident Management , we are receiving notification. so there is no problem with outgoing notifications. I have checked the entries in Sys:Notification messages and entries looks fine. I have tried to disable and enable the same but no luck.

      I have checked in Email notification messages/ NTE notifier log also but found no entry.

       

      Please suggest how can i troubleshoot this further.

       

      Remedy ARSystem Version: 8.1

      ITSM Version : 8.1

      SQL Version : SQL Server 2008

       

       

      Regards,

      Saurabh