1 Reply Latest reply on Jun 16, 2016 3:12 AM by Radhashree Yarashi

    Attachment in Service request(SR) is not copied to task

    Radhashree Yarashi

      Hi All, Please help me regarding below issue.

      I created SR. Depending on Request definition we selected in SSP, Task is automatically created with pre-defined values(queue,status,IN type, etc..) in the template which is associated with Fulfillment of Request definition. But such auto created task will not copy Attachment from SR. this is happening with all IN\SR . (Please find below attachment)

      Could anyone tell us, Is it possible to auto copy attachment from IN\SR to task when created automatically?

       

      Your suggestions and comments are most welcome.

       

      I appreciate any help you can give me.

       

       

      Your suggestions and comments are most welcome.