How to implement this functionality ?
Remedy Environment is 8.1
In approval central in notification tab I found the options are email, workflow, user default what should I go for to implement my functionality. And what all other settings required ?
1 of 1 people found this helpful
One useful resource is at Trending in Support: Implementing Add-On Notifications for Approval Operations
Additionally, as you have specific need like reaching the SSDate, may be you have to do some customization in the workflows. Use the workflow type notification I guess. And at a Exec.Order after the AP:Notifyxxxxxxx filter, write a filter to check for your criteria and proceed. I do not have exact workflow steps right now.