13 Replies Latest reply on Mar 1, 2018 12:30 AM by Shreya Mauzo

    Smart IT: Ticket Console Custom Status Reason Value Not Appearing

    Shreya Mauzo
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      Hi All,

       

      I have added a new entry in status reason field in Incident. The fields are added on SYS:Status Reason Menu Item, HPD:Help Desk, HPD:IncidentInterface_Create.

       

      Whenever the status reason is changed to custom status reason, it is not reflected on Ticket console.

       

      Here Status Reason="Email Received" has been selected.

       

      But the same is not reflected on Incident Console.

       

      3.JPG

       

      Are there any more forms where changes have to be done?