13 Replies Latest reply on Mar 1, 2018 12:30 AM by Shreya Mauzo

    Smart IT: Ticket Console Custom Status Reason Value Not Appearing

    Shreya Mauzo
      Share This:

      Hi All,


      I have added a new entry in status reason field in Incident. The fields are added on SYS:Status Reason Menu Item, HPD:Help Desk, HPD:IncidentInterface_Create.


      Whenever the status reason is changed to custom status reason, it is not reflected on Ticket console.


      Here Status Reason="Email Received" has been selected.


      But the same is not reflected on Incident Console.




      Are there any more forms where changes have to be done?