2 Replies Latest reply on May 5, 2016 8:39 AM by Bill Robinson

    The upgrade to BMC BladeLogic Server Automation 8.7.00 failed.

    sreekanth Kondaiah

      I was upgrading BSA from 8.6 to 8.7 patch 2 but failed at the last.

      RSCD agent, application server upgraded successfully.

       

      The upgrade fails at : featureBSAoneclickinstall failed to upgrade, Post Upgrade content import was not completed successfully.

       

      below is the log where the error occured

      please help us to resolve this issue.

       

       

      (May 05 2016 03:25:34.098 PM +0530),INFO,com.bmc.install.product.bladelogic.utils.BladlogicInstallerCommandExecutor,

        LOG EVENT {Description=[Standard Error Console while running command null],Detail=[]}

      (May 05 2016 03:25:34.109 PM +0530),INFO,com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask,

        PROGRESS EVENT {Description=[postUpgradeContentTask.description],Progress=[65],Detail=[Zipkits jobs...]}

      (May 05 2016 03:25:34.275 PM +0530),INFO,com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask,

        LOG EVENT {Description=[Executing post install configuration command:],Detail=[/tmp/Disk1/files/installers/rscd/CreateDepotSoftwareForAgents.nsh false 'defaultProfile' BLAdmins HYDCLOUDAPP5 /tmp/Disk1/files/installers/rscd 8.7.00.263]}

      (May 05 2016 03:25:34.281 PM +0530),INFO,com.bmc.install.product.bladelogic.utils.BladlogicInstallerCommandExecutor,

        LOG EVENT {Description=[Standard Output Console while running command null],Detail=[]}

      (May 05 2016 03:25:34.282 PM +0530),INFO,com.bmc.install.product.bladelogic.utils.BladlogicInstallerCommandExecutor,

        LOG EVENT {Description=[Standard Error Console while running command null],Detail=[nsh: no such file or directory: /tmp/Disk1/files/installers/rscd/CreateDepotSoftwareForAgents.nsh

      ]}

      (May 05 2016 03:25:34.292 PM +0530),SEVERE,com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask,

        THROWABLE EVENT {Description=[Failed to perform post upgrade configuration task],Detail=[Failed to perform post upgrade configuration task]},

        Throwable=[com.bmc.install.product.bladelogic.common.BladelogicUpgradeException

        com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask.validateResult(BlUpgPostUpgradeContentTask.java:196)

        com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask.executeNSHCommands(BlUpgPostUpgradeContentTask.java:218)

        com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask.executeAgentInstallerContentImport(BlUpgPostUpgradeContentTask.java:172)

        com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask.execute(BlUpgPostUpgradeContentTask.java:96)

        com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)

        java.lang.Thread.run(Thread.java:745)]

      (May 05 2016 03:25:34.294 PM +0530),SEVERE,com.bmc.install.task.InstallationStateHelper,

        LOG EVENT {Description=[featureBSAOneClickInstall failed: Post Upgrade content import was not completed successfully. Please refer to the installation log (bsainstallupgrade.log) located in the temporary directory to rectify the problem.],Detail=[featureBSAOneClickInstall]}

      (May 05 2016 03:25:34.294 PM +0530),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureBSAOneClickInstall]}

      (May 05 2016 03:25:34.688 PM +0530),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[COMPLETED InstallationTask],Detail=[com.bmc.install.product.bladelogic.task.upgrade.BlUpgPostUpgradeContentTask]}

      (May 05 2016 03:25:34.689 PM +0530),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[CREATED InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}

      (May 05 2016 03:25:34.693 PM +0530),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[STARTED InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}

      (May 05 2016 03:25:34.693 PM +0530),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[ProgressMessages]}

      (May 05 2016 03:25:34.727 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[0],Detail=[installCompletion.installCompletion.mergeInstalledConfiguration]}

      (May 05 2016 03:25:34.743 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[20],Detail=[installCompletion.installCompletion.updateProductRegistry]}

      (May 05 2016 03:25:34.828 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[40],Detail=[installCompletion.installCompletion.setActiveFeaturesToInstalled]}

      (May 05 2016 03:25:34.839 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[60],Detail=[installCompletion.installCompletion.setProductHome]}

      (May 05 2016 03:25:35.038 PM +0530),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        LOG EVENT {Description=[Updating installing configuration],Detail=[Set product home]}

      (May 05 2016 03:25:35.052 PM +0530),CONFIG,com.bmc.install.task.InstallationTask,

        LOG EVENT {Description=[Set product home],Detail=[BSAONECLICKINSTALL_HOME]}

      (May 05 2016 03:25:35.065 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[70],Detail=[installCompletion.installCompletion.saveInstalledConfiguration]}

      (May 05 2016 03:25:35.418 PM +0530),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        LOG EVENT {Description=[Updating installing configuration],Detail=[Finished]}

      (May 05 2016 03:25:35.430 PM +0530),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        LOG EVENT {Description=[Finished]}

      (May 05 2016 03:25:35.430 PM +0530),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        LOG EVENT {Description=[Finished]}

      (May 05 2016 03:25:35.440 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[75],Detail=[installCompletion.installCompletion.runCompletionActions]}

      (May 05 2016 03:25:35.449 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[80],Detail=[installCompletion.installCompletion.deleteTempLeftovers]}

      (May 05 2016 03:25:35.497 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[90],Detail=[installCompletion.installCompletion.determineIfRebootIsRequired]}

      (May 05 2016 03:25:35.505 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[95],Detail=[installCompletion.installCompletion.logInstallSummary]}

      (May 05 2016 03:25:35.505 PM +0530),INFO,com.bmc.install.utility.logging.Log,

        --------------------------------------------------------

        BMC BladeLogic Server Automation 8.7.00 install failed.

        --------------------------------------------------------

        Feature featureBSAOneClickInstall failed

           Post Upgrade content import was not completed successfully. Please refer to the installation log (bsainstallupgrade.log) located in the temporary directory to rectify the problem.

        --------------------------------------------------------

      (May 05 2016 03:25:35.513 PM +0530),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,

        PROGRESS EVENT {Description=[installCompletion.installCompletion.description],Progress=[100],Detail=[installCompletion.installCompletion.complete]}

      (May 05 2016 03:25:35.694 PM +0530),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[COMPLETED InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}

      (May 05 2016 03:25:35.696 PM +0530),INFO,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[CREATED InstallationPanelDelegate],Detail=[com.bmc.install.product.bladelogic.ui.BlPostInstallUpgradeSummaryPanel]}

      (May 05 2016 03:25:35.721 PM +0530),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[DISPLAYED InstallationPanelDelegate],Detail=[com.bmc.install.product.bladelogic.ui.BlPostInstallUpgradeSummaryPanel]}

      (May 05 2016 03:25:35.721 PM +0530),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,

        LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[product.bsaoneclickinstall.BSAOneClickInstallInstallerMessages]}