11 Replies Latest reply on Apr 8, 2016 7:44 AM by Bob Ray

    BSARA Auth Service will not start

    David Morin

      We are getting an error in the logs when starting our Auth Service:

       

      1. Error installing to Create: name=bladelogic.service.DirectoryService state=Configured 
      2. java.lang.NullPointerException 
      3.         at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress

       

      This has previously worked, has anyone seen this error before.  My searches are coming up relatively empty.

        • 1. Re: BSARA Auth Service will not start
          Bill Robinson

          Is this after an upgrade or happened randomly?

          What version of bdssa ?

          • 2. Re: BSARA Auth Service will not start
            David Morin

            v 8.2.04

             

             

            Randomly, was not after an upgrade.

            • 3. Re: BSARA Auth Service will not start
              Bill Robinson

              can you attach the appserver log from the reports/br dir ?

              • 4. Re: BSARA Auth Service will not start
                David Morin

                I cannot unfortunately due to the location of that log file (in a secured customer location)

                 

                 

                However the log file is pretty much just that.  The Task service starts and then the error I posted presents. followed by a wall of java errors that on the surface seem like typical java puke after the initial message.

                 

                We deleted the log and started the auth service to regenerate the log and really that is what is in it.

                 

                 

                I can try to get anything at all out that may help and i appreciate your responses.  "lemme ask for help and then not provide you what you need to help!" 

                • 5. Re: BSARA Auth Service will not start
                  David Morin

                  1.  Error installing to Create: name=bladelogic.service.DirectoryService state=Configured

                    2.  java.lang.NullPointerException

                    3.          at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress(PortProvider.java:304

                   

                  Bill sorry the JAVA number was wrong its 304 see corrected...  not sure if that means anything

                  • 6. Re: BSARA Auth Service will not start
                    Bill Robinson

                    The actual error should be near the bottom of the stack trace – something like xxx caused by …

                     

                    I’d also maybe shut down everything – cognos included – make sure no java processes are running and then just start the auth server w/ the reports/br/blauthservice and see if it starts.

                    • 7. Re: BSARA Auth Service will not start
                      David Morin

                      OK was able to get the log!  Here ya go.. I just don't see anything that stands out as obvious.

                      • 8. Re: BSARA Auth Service will not start
                        David Morin

                        [05 Apr 2016 14:14:10,245] [main] [INFO] [::] [] Starting Configuration Service...

                        [05 Apr 2016 14:14:10,354] [main] [INFO] [::] [] Configuration Service started.

                        [05 Apr 2016 14:14:10,416] [main] [INFO] [::] [] Loading JNI libaries...

                        [05 Apr 2016 14:14:10,432] [main] [INFO] [::] [] Loaded JNI library BlAsJni

                        [05 Apr 2016 14:14:10,448] [main] [INFO] [::] [] Loaded JNI library XJNIService

                        [05 Apr 2016 14:14:10,448] [main] [INFO] [::] [] Loaded JNI library Atrium Core

                        [05 Apr 2016 14:14:10,448] [main] [INFO] [::] [] Initializing JNI Configuration...

                        [05 Apr 2016 14:14:10,448] [main] [INFO] [::] [] Initialized JNI library BlAsJni

                        [05 Apr 2016 14:14:10,463] [main] [INFO] [::] [] Initialized JNI library XJNIService

                        [05 Apr 2016 14:14:10,463] [main] [INFO] [::] [] Initialized JNI library Atrium Core

                        [05 Apr 2016 14:14:10,463] [main] [INFO] [::] [] JNI Configuration complete.

                        [05 Apr 2016 14:14:10,479] [main] [INFO] [::] [] Starting LDAP Connection Service...

                        [05 Apr 2016 14:14:10,479] [main] [INFO] [::] [] LDAP Connection Service started.

                        [05 Apr 2016 14:14:10,713] [main] [INFO] [::] [] Starting Model Graph Service...

                        [05 Apr 2016 14:14:14,176] [main] [INFO] [::] [] Model Graph Service started.

                        [05 Apr 2016 14:14:14,207] [main] [INFO] [::] [] Starting PKI Service...

                        [05 Apr 2016 14:14:14,223] [main] [INFO] [::] [] PKI Service started.

                        [05 Apr 2016 14:14:14,239] [main] [INFO] [::] [] Starting LDAP Service...

                        [05 Apr 2016 14:14:14,239] [main] [INFO] [::] [] LDAP service is not configured.

                        [05 Apr 2016 14:14:14,239] [main] [INFO] [::] [] LDAP Service started.

                        [05 Apr 2016 14:14:14,239] [main] [INFO] [::] [] Starting Port Provider...

                        [05 Apr 2016 14:14:14,239] [main] [INFO] [::] [] Port Provider started.

                        [05 Apr 2016 14:14:14,285] [main] [INFO] [::] [] Starting Sizing Service...

                        [05 Apr 2016 14:14:14,285] [main] [INFO] [::] [] Sizing Service started.

                        [05 Apr 2016 14:14:14,301] [main] [INFO] [::] [] Starting Caching Service...

                        [05 Apr 2016 14:14:14,301] [main] [INFO] [::] [] Caching Service started.

                        [05 Apr 2016 14:14:14,317] [main] [INFO] [::] [] Starting Session Service...

                        [05 Apr 2016 14:14:14,317] [main] [INFO] [::] [] Session Service started.

                        [05 Apr 2016 14:14:14,348] [main] [INFO] [::] [] Starting Task Scheduling Service...

                        [05 Apr 2016 14:14:14,363] [main] [INFO] [::] [] Task Scheduling Service started.

                        [05 Apr 2016 14:14:14,363] [main] [ERROR] [::] [] Error installing to Create: name=bladelogic.service.DirectoryService state=Configured

                        java.lang.NullPointerException

                          at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress(PortProvider.java:304)

                          at com.bladelogic.om.infra.app.service.directory.DirectoryServiceImpl.create(DirectoryServiceImpl.java:147)

                          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                          at java.lang.reflect.Method.invoke(Method.java:597)

                          at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$DispatchJoinPoint.run(KernelControllerContextActions.java:631)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:99)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$1.run(KernelControllerContextActions.java:156)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:179)

                          at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

                          at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

                          at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

                          at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:252)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deployService(ServiceBootstrap.java:199)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:153)

                          at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:66)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:610)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startServiceWithType(BlManager.java:666)

                          at com.bladelogic.om.infra.app.service.authentication.AuthenticationWindowsService.start(AuthenticationWindowsService.java:50)

                          at com.bladelogic.om.infra.app.WindowsServiceRunner.startService(WindowsServiceRunner.java:77)

                        [05 Apr 2016 14:14:14,363] [main] [INFO] [::] [] Registering remote services...

                        [05 Apr 2016 14:18:09,835] [main] [INFO] [::] [] Starting Configuration Service...

                        [05 Apr 2016 14:18:09,929] [main] [INFO] [::] [] Configuration Service started.

                        [05 Apr 2016 14:18:09,991] [main] [INFO] [::] [] Loading JNI libaries...

                        [05 Apr 2016 14:18:10,022] [main] [INFO] [::] [] Loaded JNI library BlAsJni

                        [05 Apr 2016 14:18:10,022] [main] [INFO] [::] [] Loaded JNI library XJNIService

                        [05 Apr 2016 14:18:10,022] [main] [INFO] [::] [] Loaded JNI library Atrium Core

                        [05 Apr 2016 14:18:10,022] [main] [INFO] [::] [] Initializing JNI Configuration...

                        [05 Apr 2016 14:18:10,022] [main] [INFO] [::] [] Initialized JNI library BlAsJni

                        [05 Apr 2016 14:18:10,054] [main] [INFO] [::] [] Initialized JNI library XJNIService

                        [05 Apr 2016 14:18:10,054] [main] [INFO] [::] [] Initialized JNI library Atrium Core

                        [05 Apr 2016 14:18:10,054] [main] [INFO] [::] [] JNI Configuration complete.

                        [05 Apr 2016 14:18:10,069] [main] [INFO] [::] [] Starting LDAP Connection Service...

                        [05 Apr 2016 14:18:10,069] [main] [INFO] [::] [] LDAP Connection Service started.

                        [05 Apr 2016 14:18:10,272] [main] [INFO] [::] [] Starting Model Graph Service...

                        [05 Apr 2016 14:18:13,704] [main] [INFO] [::] [] Model Graph Service started.

                        [05 Apr 2016 14:18:13,735] [main] [INFO] [::] [] Starting PKI Service...

                        [05 Apr 2016 14:18:13,751] [main] [INFO] [::] [] PKI Service started.

                        [05 Apr 2016 14:18:13,751] [main] [INFO] [::] [] Starting LDAP Service...

                        [05 Apr 2016 14:18:13,751] [main] [INFO] [::] [] LDAP service is not configured.

                        [05 Apr 2016 14:18:13,751] [main] [INFO] [::] [] LDAP Service started.

                        [05 Apr 2016 14:18:13,751] [main] [INFO] [::] [] Starting Port Provider...

                        [05 Apr 2016 14:18:13,751] [main] [INFO] [::] [] Port Provider started.

                        [05 Apr 2016 14:18:13,798] [main] [INFO] [::] [] Starting Sizing Service...

                        [05 Apr 2016 14:18:13,798] [main] [INFO] [::] [] Sizing Service started.

                        [05 Apr 2016 14:18:13,798] [main] [INFO] [::] [] Starting Caching Service...

                        [05 Apr 2016 14:18:13,798] [main] [INFO] [::] [] Caching Service started.

                        [05 Apr 2016 14:18:13,813] [main] [INFO] [::] [] Starting Session Service...

                        [05 Apr 2016 14:18:13,813] [main] [INFO] [::] [] Session Service started.

                        [05 Apr 2016 14:18:13,829] [main] [INFO] [::] [] Starting Task Scheduling Service...

                        [05 Apr 2016 14:18:13,844] [main] [INFO] [::] [] Task Scheduling Service started.

                        [05 Apr 2016 14:18:13,844] [main] [ERROR] [::] [] Error installing to Create: name=bladelogic.service.DirectoryService state=Configured

                        java.lang.NullPointerException

                          at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress(PortProvider.java:304)

                          at com.bladelogic.om.infra.app.service.directory.DirectoryServiceImpl.create(DirectoryServiceImpl.java:147)

                          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                          at java.lang.reflect.Method.invoke(Method.java:597)

                          at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$DispatchJoinPoint.run(KernelControllerContextActions.java:631)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:99)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$1.run(KernelControllerContextActions.java:156)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:179)

                          at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

                          at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

                          at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

                          at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:252)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deployService(ServiceBootstrap.java:199)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:153)

                          at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:66)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:610)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startServiceWithType(BlManager.java:666)

                          at com.bladelogic.om.infra.app.service.authentication.AuthenticationWindowsService.start(AuthenticationWindowsService.java:50)

                          at com.bladelogic.om.infra.app.WindowsServiceRunner.startService(WindowsServiceRunner.java:77)

                        [05 Apr 2016 14:18:13,860] [main] [INFO] [::] [] Registering remote services...

                        [05 Apr 2016 14:21:07,582] [main] [INFO] [::] [] Starting Configuration Service...

                        [05 Apr 2016 14:21:07,691] [main] [INFO] [::] [] Configuration Service started.

                        [05 Apr 2016 14:21:07,753] [main] [INFO] [::] [] Loading JNI libaries...

                        [05 Apr 2016 14:21:07,784] [main] [INFO] [::] [] Loaded JNI library BlAsJni

                        [05 Apr 2016 14:21:07,784] [main] [INFO] [::] [] Loaded JNI library XJNIService

                        [05 Apr 2016 14:21:07,784] [main] [INFO] [::] [] Loaded JNI library Atrium Core

                        [05 Apr 2016 14:21:07,784] [main] [INFO] [::] [] Initializing JNI Configuration...

                        [05 Apr 2016 14:21:07,784] [main] [INFO] [::] [] Initialized JNI library BlAsJni

                        [05 Apr 2016 14:21:07,800] [main] [INFO] [::] [] Initialized JNI library XJNIService

                        [05 Apr 2016 14:21:07,800] [main] [INFO] [::] [] Initialized JNI library Atrium Core

                        [05 Apr 2016 14:21:07,800] [main] [INFO] [::] [] JNI Configuration complete.

                        [05 Apr 2016 14:21:07,816] [main] [INFO] [::] [] Starting LDAP Connection Service...

                        [05 Apr 2016 14:21:07,816] [main] [INFO] [::] [] LDAP Connection Service started.

                        [05 Apr 2016 14:21:08,034] [main] [INFO] [::] [] Starting Model Graph Service...

                        [05 Apr 2016 14:21:11,450] [main] [INFO] [::] [] Model Graph Service started.

                        [05 Apr 2016 14:21:11,482] [main] [INFO] [::] [] Starting PKI Service...

                        [05 Apr 2016 14:21:11,497] [main] [INFO] [::] [] PKI Service started.

                        [05 Apr 2016 14:21:11,497] [main] [INFO] [::] [] Starting LDAP Service...

                        [05 Apr 2016 14:21:11,497] [main] [INFO] [::] [] LDAP service is not configured.

                        [05 Apr 2016 14:21:11,497] [main] [INFO] [::] [] LDAP Service started.

                        [05 Apr 2016 14:21:11,497] [main] [INFO] [::] [] Starting Port Provider...

                        [05 Apr 2016 14:21:11,497] [main] [INFO] [::] [] Port Provider started.

                        [05 Apr 2016 14:21:11,544] [main] [INFO] [::] [] Starting Sizing Service...

                        [05 Apr 2016 14:21:11,544] [main] [INFO] [::] [] Sizing Service started.

                        [05 Apr 2016 14:21:11,544] [main] [INFO] [::] [] Starting Caching Service...

                        [05 Apr 2016 14:21:11,544] [main] [INFO] [::] [] Caching Service started.

                        [05 Apr 2016 14:21:11,560] [main] [INFO] [::] [] Starting Session Service...

                        [05 Apr 2016 14:21:11,560] [main] [INFO] [::] [] Session Service started.

                        [05 Apr 2016 14:21:11,575] [main] [INFO] [::] [] Starting Task Scheduling Service...

                        [05 Apr 2016 14:21:11,591] [main] [INFO] [::] [] Task Scheduling Service started.

                        [05 Apr 2016 14:21:11,591] [main] [ERROR] [::] [] Error installing to Create: name=bladelogic.service.DirectoryService state=Configured

                        java.lang.NullPointerException

                          at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress(PortProvider.java:304)

                          at com.bladelogic.om.infra.app.service.directory.DirectoryServiceImpl.create(DirectoryServiceImpl.java:147)

                          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                          at java.lang.reflect.Method.invoke(Method.java:597)

                          at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$DispatchJoinPoint.run(KernelControllerContextActions.java:631)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:99)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$1.run(KernelControllerContextActions.java:156)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:179)

                          at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

                          at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

                          at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

                          at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:252)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deployService(ServiceBootstrap.java:199)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:153)

                          at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:66)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:610)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startServiceWithType(BlManager.java:666)

                          at com.bladelogic.om.infra.app.service.authentication.AuthenticationWindowsService.start(AuthenticationWindowsService.java:50)

                          at com.bladelogic.om.infra.app.WindowsServiceRunner.startService(WindowsServiceRunner.java:77)

                        [05 Apr 2016 14:21:11,591] [main] [INFO] [::] [] Registering remote services...

                        [05 Apr 2016 14:24:19,859] [main] [INFO] [::] [] Starting Configuration Service...

                        [05 Apr 2016 14:24:19,968] [main] [INFO] [::] [] Configuration Service started.

                        [05 Apr 2016 14:24:20,015] [main] [INFO] [::] [] Loading JNI libaries...

                        [05 Apr 2016 14:24:20,046] [main] [INFO] [::] [] Loaded JNI library BlAsJni

                        [05 Apr 2016 14:24:20,046] [main] [INFO] [::] [] Loaded JNI library XJNIService

                        [05 Apr 2016 14:24:20,046] [main] [INFO] [::] [] Loaded JNI library Atrium Core

                        [05 Apr 2016 14:24:20,046] [main] [INFO] [::] [] Initializing JNI Configuration...

                        [05 Apr 2016 14:24:20,061] [main] [INFO] [::] [] Initialized JNI library BlAsJni

                        [05 Apr 2016 14:24:20,077] [main] [INFO] [::] [] Initialized JNI library XJNIService

                        [05 Apr 2016 14:24:20,077] [main] [INFO] [::] [] Initialized JNI library Atrium Core

                        [05 Apr 2016 14:24:20,077] [main] [INFO] [::] [] JNI Configuration complete.

                        [05 Apr 2016 14:24:20,093] [main] [INFO] [::] [] Starting LDAP Connection Service...

                        [05 Apr 2016 14:24:20,093] [main] [INFO] [::] [] LDAP Connection Service started.

                        [05 Apr 2016 14:24:20,311] [main] [INFO] [::] [] Starting Model Graph Service...

                        [05 Apr 2016 14:24:23,805] [main] [INFO] [::] [] Model Graph Service started.

                        [05 Apr 2016 14:24:23,837] [main] [INFO] [::] [] Starting PKI Service...

                        [05 Apr 2016 14:24:23,852] [main] [INFO] [::] [] PKI Service started.

                        [05 Apr 2016 14:24:23,852] [main] [INFO] [::] [] Starting LDAP Service...

                        [05 Apr 2016 14:24:23,852] [main] [INFO] [::] [] LDAP service is not configured.

                        [05 Apr 2016 14:24:23,852] [main] [INFO] [::] [] LDAP Service started.

                        [05 Apr 2016 14:24:23,868] [main] [INFO] [::] [] Starting Port Provider...

                        [05 Apr 2016 14:24:23,868] [main] [INFO] [::] [] Port Provider started.

                        [05 Apr 2016 14:24:23,915] [main] [INFO] [::] [] Starting Sizing Service...

                        [05 Apr 2016 14:24:23,915] [main] [INFO] [::] [] Sizing Service started.

                        [05 Apr 2016 14:24:23,915] [main] [INFO] [::] [] Starting Caching Service...

                        [05 Apr 2016 14:24:23,915] [main] [INFO] [::] [] Caching Service started.

                        [05 Apr 2016 14:24:23,930] [main] [INFO] [::] [] Starting Session Service...

                        [05 Apr 2016 14:24:23,946] [main] [INFO] [::] [] Session Service started.

                        [05 Apr 2016 14:24:23,961] [main] [INFO] [::] [] Starting Task Scheduling Service...

                        [05 Apr 2016 14:24:23,961] [main] [INFO] [::] [] Task Scheduling Service started.

                        [05 Apr 2016 14:24:23,961] [main] [ERROR] [::] [] Error installing to Create: name=bladelogic.service.DirectoryService state=Configured

                        java.lang.NullPointerException

                          at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress(PortProvider.java:304)

                          at com.bladelogic.om.infra.app.service.directory.DirectoryServiceImpl.create(DirectoryServiceImpl.java:147)

                          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                          at java.lang.reflect.Method.invoke(Method.java:597)

                          at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$DispatchJoinPoint.run(KernelControllerContextActions.java:631)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:99)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$1.run(KernelControllerContextActions.java:156)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:179)

                          at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

                          at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

                          at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

                          at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:252)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deployService(ServiceBootstrap.java:199)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:153)

                          at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:66)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:610)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startServiceWithType(BlManager.java:666)

                          at com.bladelogic.om.infra.app.service.authentication.AuthenticationWindowsService.start(AuthenticationWindowsService.java:50)

                          at com.bladelogic.om.infra.app.WindowsServiceRunner.startService(WindowsServiceRunner.java:77)

                        [05 Apr 2016 14:24:23,977] [main] [INFO] [::] [] Registering remote services...

                        [05 Apr 2016 14:41:27,168] [main] [INFO] [::] [] Starting Configuration Service...

                        [05 Apr 2016 14:41:27,276] [main] [INFO] [::] [] Configuration Service started.

                        [05 Apr 2016 14:41:27,334] [main] [INFO] [::] [] Loading JNI libaries...

                        [05 Apr 2016 14:41:27,362] [main] [INFO] [::] [] Loaded JNI library BlAsJni

                        [05 Apr 2016 14:41:27,365] [main] [INFO] [::] [] Loaded JNI library XJNIService

                        [05 Apr 2016 14:41:27,365] [main] [INFO] [::] [] Loaded JNI library Atrium Core

                        [05 Apr 2016 14:41:27,366] [main] [INFO] [::] [] Initializing JNI Configuration...

                        [05 Apr 2016 14:41:27,369] [main] [INFO] [::] [] Initialized JNI library BlAsJni

                        [05 Apr 2016 14:41:27,388] [main] [INFO] [::] [] Initialized JNI library XJNIService

                        [05 Apr 2016 14:41:27,388] [main] [INFO] [::] [] Initialized JNI library Atrium Core

                        [05 Apr 2016 14:41:27,389] [main] [INFO] [::] [] JNI Configuration complete.

                        [05 Apr 2016 14:41:27,405] [main] [INFO] [::] [] Starting LDAP Connection Service...

                        [05 Apr 2016 14:41:27,405] [main] [INFO] [::] [] LDAP Connection Service started.

                        [05 Apr 2016 14:41:27,623] [main] [INFO] [::] [] Starting Model Graph Service...

                        [05 Apr 2016 14:41:31,184] [main] [INFO] [::] [] Model Graph Service started.

                        [05 Apr 2016 14:41:31,213] [main] [INFO] [::] [] Starting PKI Service...

                        [05 Apr 2016 14:41:31,232] [main] [INFO] [::] [] PKI Service started.

                        [05 Apr 2016 14:41:31,238] [main] [INFO] [::] [] Starting LDAP Service...

                        [05 Apr 2016 14:41:31,238] [main] [INFO] [::] [] LDAP service is not configured.

                        [05 Apr 2016 14:41:31,238] [main] [INFO] [::] [] LDAP Service started.

                        [05 Apr 2016 14:41:31,245] [main] [INFO] [::] [] Starting Port Provider...

                        [05 Apr 2016 14:41:31,245] [main] [INFO] [::] [] Port Provider started.

                        [05 Apr 2016 14:41:31,289] [main] [INFO] [::] [] Starting Sizing Service...

                        [05 Apr 2016 14:41:31,290] [main] [INFO] [::] [] Sizing Service started.

                        [05 Apr 2016 14:41:31,293] [main] [INFO] [::] [] Starting Caching Service...

                        [05 Apr 2016 14:41:31,300] [main] [INFO] [::] [] Caching Service started.

                        [05 Apr 2016 14:41:31,304] [main] [INFO] [::] [] Starting Session Service...

                        [05 Apr 2016 14:41:31,318] [main] [INFO] [::] [] Session Service started.

                        [05 Apr 2016 14:41:31,334] [main] [INFO] [::] [] Starting Task Scheduling Service...

                        [05 Apr 2016 14:41:31,344] [main] [INFO] [::] [] Task Scheduling Service started.

                        [05 Apr 2016 14:41:31,350] [main] [ERROR] [::] [] Error installing to Create: name=bladelogic.service.DirectoryService state=Configured

                        java.lang.NullPointerException

                          at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress(PortProvider.java:304)

                          at com.bladelogic.om.infra.app.service.directory.DirectoryServiceImpl.create(DirectoryServiceImpl.java:147)

                          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                          at java.lang.reflect.Method.invoke(Method.java:597)

                          at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$DispatchJoinPoint.run(KernelControllerContextActions.java:631)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:99)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$1.run(KernelControllerContextActions.java:156)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:179)

                          at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

                          at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

                          at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

                          at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:252)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deployService(ServiceBootstrap.java:199)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:153)

                          at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:66)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:610)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startServiceWithType(BlManager.java:666)

                          at com.bladelogic.om.infra.app.service.authentication.AuthenticationWindowsService.start(AuthenticationWindowsService.java:50)

                          at com.bladelogic.om.infra.app.WindowsServiceRunner.startService(WindowsServiceRunner.java:77)

                        [05 Apr 2016 14:41:31,356] [main] [INFO] [::] [] Registering remote services...

                        [05 Apr 2016 14:43:28,922] [main] [INFO] [::] [] Starting Configuration Service...

                        [05 Apr 2016 14:43:29,029] [main] [INFO] [::] [] Configuration Service started.

                        [05 Apr 2016 14:43:29,088] [main] [INFO] [::] [] Loading JNI libaries...

                        [05 Apr 2016 14:43:29,116] [main] [INFO] [::] [] Loaded JNI library BlAsJni

                        [05 Apr 2016 14:43:29,119] [main] [INFO] [::] [] Loaded JNI library XJNIService

                        [05 Apr 2016 14:43:29,120] [main] [INFO] [::] [] Loaded JNI library Atrium Core

                        [05 Apr 2016 14:43:29,121] [main] [INFO] [::] [] Initializing JNI Configuration...

                        [05 Apr 2016 14:43:29,123] [main] [INFO] [::] [] Initialized JNI library BlAsJni

                        [05 Apr 2016 14:43:29,144] [main] [INFO] [::] [] Initialized JNI library XJNIService

                        [05 Apr 2016 14:43:29,144] [main] [INFO] [::] [] Initialized JNI library Atrium Core

                        [05 Apr 2016 14:43:29,144] [main] [INFO] [::] [] JNI Configuration complete.

                        [05 Apr 2016 14:43:29,160] [main] [INFO] [::] [] Starting LDAP Connection Service...

                        [05 Apr 2016 14:43:29,160] [main] [INFO] [::] [] LDAP Connection Service started.

                        [05 Apr 2016 14:43:29,383] [main] [INFO] [::] [] Starting Model Graph Service...

                        [05 Apr 2016 14:43:32,030] [main] [INFO] [::] [] Model Graph Service started.

                        [05 Apr 2016 14:43:32,060] [main] [INFO] [::] [] Starting PKI Service...

                        [05 Apr 2016 14:43:32,080] [main] [INFO] [::] [] PKI Service started.

                        [05 Apr 2016 14:43:32,086] [main] [INFO] [::] [] Starting LDAP Service...

                        [05 Apr 2016 14:43:32,087] [main] [INFO] [::] [] LDAP service is not configured.

                        [05 Apr 2016 14:43:32,087] [main] [INFO] [::] [] LDAP Service started.

                        [05 Apr 2016 14:43:32,094] [main] [INFO] [::] [] Starting Port Provider...

                        [05 Apr 2016 14:43:32,094] [main] [INFO] [::] [] Port Provider started.

                        [05 Apr 2016 14:43:32,145] [main] [INFO] [::] [] Starting Sizing Service...

                        [05 Apr 2016 14:43:32,145] [main] [INFO] [::] [] Sizing Service started.

                        [05 Apr 2016 14:43:32,152] [main] [INFO] [::] [] Starting Caching Service...

                        [05 Apr 2016 14:43:32,157] [main] [INFO] [::] [] Caching Service started.

                        [05 Apr 2016 14:43:32,163] [main] [INFO] [::] [] Starting Session Service...

                        [05 Apr 2016 14:43:32,176] [main] [INFO] [::] [] Session Service started.

                        [05 Apr 2016 14:43:32,191] [main] [INFO] [::] [] Starting Task Scheduling Service...

                        [05 Apr 2016 14:43:32,201] [main] [INFO] [::] [] Task Scheduling Service started.

                        [05 Apr 2016 14:43:32,207] [main] [ERROR] [::] [] Error installing to Create: name=bladelogic.service.DirectoryService state=Configured

                        java.lang.NullPointerException

                          at com.bladelogic.om.infra.app.service.portprovider.PortProvider.getSocketsBindInetAddress(PortProvider.java:304)

                          at com.bladelogic.om.infra.app.service.directory.DirectoryServiceImpl.create(DirectoryServiceImpl.java:147)

                          at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                          at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

                          at java.lang.reflect.Method.invoke(Method.java:597)

                          at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$DispatchJoinPoint.run(KernelControllerContextActions.java:631)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:99)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$1.run(KernelControllerContextActions.java:156)

                          at java.security.AccessController.doPrivileged(Native Method)

                          at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:179)

                          at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

                          at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

                          at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

                          at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

                          at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

                          at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

                          at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:252)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deployService(ServiceBootstrap.java:199)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:153)

                          at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

                          at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:66)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:610)

                          at com.bladelogic.om.infra.mfw.fw.BlManager.startServiceWithType(BlManager.java:666)

                          at com.bladelogic.om.infra.app.service.authentication.AuthenticationWindowsService.start(AuthenticationWindowsService.java:50)

                          at com.bladelogic.om.infra.app.WindowsServiceRunner.startService(WindowsServiceRunner.java:77)

                        [05 Apr 2016 14:43:32,215] [main] [INFO] [::] [] Registering remote services...

                        • 9. Re: BSARA Auth Service will not start
                          David Morin

                          Seemingly came error in appserver.log when running blauthservice.bat via command line (everything else shudown)

                          • 10. Re: BSARA Auth Service will not start
                            Bill Robinson

                            it seems like it's not able to bind to the address or port it wants to.  there should be a blasadmin utility in the br dir.  can you run a 'blasadmin show all' and attach the output (the adv editor in the community will let you attach files)

                            • 11. Re: BSARA Auth Service will not start
                              Bob Ray

                              Bill...Dave was working with me on this issues. Attached are the results you requested.

                               

                              Thanks Bob