0 Replies Latest reply on Apr 4, 2016 12:51 PM by Montre NameToUpdate

    BMC Consultant has created an issue for Lowe's where by after the upgrade from 8.1 to 9.1 the approval server is receiving this error consistently within the arjavaplugin-stderr log. So any suggestion or guidance would be appreciated.

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      java.lang.UnsatisfiedLinkError: D:\Program Files\BMC Software\ARSystem\arapsignal91_build001.dll: Can't load AMD 64-bit .dll on a IA 32-bit platform

          at java.lang.ClassLoader$NativeLibrary.load(Native Method)

          at java.lang.ClassLoader.loadLibrary0(Unknown Source)

          at java.lang.ClassLoader.loadLibrary(Unknown Source)

          at java.lang.Runtime.loadLibrary0(Unknown Source)

          at java.lang.System.loadLibrary(Unknown Source)

          at com.bmc.arsys.common.NativeLibraryLoader.load(Unknown Source)

          at com.bmc.arsys.common.JNISignalHandler.loadLibrary(Unknown Source)

          at com.bmc.arsys.approval.main.ApprovalMainThread.b(Unknown Source)

          at com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source)

          at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown Source)

          at java.lang.Thread.run(Unknown Source)

      Exception in thread "Main" java.lang.UnsatisfiedLinkError: com.bmc.arsys.common.JNISignalHandler.initialize(I[[Ljava/lang/String;Z)I

          at com.bmc.arsys.common.JNISignalHandler.initialize(Native Method)

          at com.bmc.arsys.approval.main.ApprovalMainThread.b(Unknown Source)

          at com.bmc.arsys.approval.main.ApprovalMainThread.initialize(Unknown Source)

          at com.bmc.arsys.approval.main.ApprovalMainThread.run(Unknown Source)

          at java.lang.Thread.run(Unknown Source)