1 Reply Latest reply on Sep 28, 2016 7:42 AM by Prashanth H L

    Unable to start ARSystem Services

    Madhu Shree

      Hi,

       

      I have successfully installed Oracle11g and ITSM Suite 9.0 on a 64bit Windows machine. Now, ARADMIN DB password has expired, due to which ARSystem services were not coming up. I have reset the DB password but still Services are not coming up. I am unable to update the password on Server Information page as ARS is down. Is there any way to restore the services?

       

      Below is the error in ardebug log:

       

      Caused by: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'cacheManager' defined in URL [bundleentry://161.fwk458198161/spring-context/application/cache_context.xml]: Cannot resolve reference to bean 'serverGroupBoardDAOManager' while setting constructor argument; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'serverGroupBoardDAOManager' defined in URL [bundleentry://161.fwk458198161/spring-context/application/domain/servergroup_context.xml]: Invocation of init method failed; nested exception is ERROR (552): The SQL database operation failed.; Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException

      Internal Exception: org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (ORA-01017: invalid username/password; logon denied

      )

      Error Code: 0; nested exception is javax.persistence.PersistenceException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.4.2.v20130514-5956486): org.eclipse.persistence.exceptions.DatabaseException

      Internal Exception: org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (ORA-01017: invalid username/password; logon denied

      )

      Error Code: 0

        at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:359)

        at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveValueIfNecessary(BeanDefinitionValueResolver.java:108)

        at org.springframework.beans.factory.support.ConstructorResolver.resolveConstructorArguments(ConstructorResolver.java:651)

        at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:140)

        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1133)

        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1036)

        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:505)

        at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:476)

        at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:302)

        at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:229)

        at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:298)

        at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:193)

        at org.springframework.beans.factory.support.BeanDefinitionValueResolver.resolveReference(BeanDefinitionValueResolver.java:351)

        ... 29 common frames omitted