12 Replies Latest reply on Jun 6, 2016 11:55 PM by SABARI YADAVILLI

    unable to communicate RSCD agent from the BBSA Console

    SABARI YADAVILLI

      HI Team,

       

      hope all are fine.... 

      here in our environment we are unable to contact with one of the RSCD Agent server. we enabled the debug logging and try to get agentinfo in NSH Command Prompt. after that in rscd.log file we found below error

       

      03/16/16 15:54:17.606 INFO rscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): FIPS Enabled
      03/16/16 15:54:17.616 INFO rscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): Agent version is 8.2.02.321
      03/16/16 15:54:17.625 INFO rscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): The operation completed successfully. 
      03/16/16 15:54:17.633 INFO rscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): Platform Details: x86_64;<Server_Name>;6.1;WindowsNT;7601;x86_64
      03/16/16 15:54:17.651 INFO rscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): Main: **** RSCD started (app) ****
      03/16/16 15:54:17.654 INFO2rscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): Main: Valid CM/NSH License.
      03/16/16 15:54:17.659 DEBUGrscd -  <Server_Name> 17888 SYSTEM (Not_available): (Not_available): listen_thread Top
      03/16/16 15:54:27.690 ERRORrscd -  <Server_Name> 17888 SYSTEM (Not_available): (Not_available): InitAgentNet: ERROR: Unable to open main agent socket (_net_open failed). You may have another daemon already running or a lingering (previously connected) client.
      03/16/16 15:54:27.693 ERRORrscd -  <Server_Name> 17888 SYSTEM (Not_available): (Not_available): listen_thread ERROR: 9003:Unable to start/stop network.
      03/16/16 15:54:27.722 WARN rscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): Main: Wait object 0 listener came down hard.
      03/16/16 15:54:27.724 DEBUGrscd -  <Server_Name> 17068 SYSTEM (Not_available): (Not_available): Main: **** RSCD shutdown clean (App) ****

       

       

      please suggest us with next step. I'm unable to find the solution on this issue.

       

      Regards

      Sabari Yadavilli