2 Replies Latest reply on Mar 2, 2016 7:36 AM by Jim Wilson

    NetBackUp client installation failure

    Elizabeth T

      Hi Team,

       

      We are getting below error message while deploying Net Back Up client 7.6.1 version through an deploy Job in “Commit” stage with below error:

      Error 02/26/2016 11:42:56 Command returned non-zero exit code: 1603 Fatal error during installation. (Time in agent's deploy log:: 02/26/2016 11:42:43) 14 New External Cmd

      Info 02/26/2016 11:42:56 Bldeploy done - nRet = 6 (Apply failed; auto-rollback successful) exitCode = -4001 (Deployment failed)

      (Time in agent's deploy log:: 02/26/2016 11:42:43)

      Info 02/26/2016 11:42:56 Bldeploy "NetBackUp_7.6_Installer_64bit" UUID(6ee70674da103a7f813e09404bdae10a) started using file C:\temp\stage\f7a210ff3a4f34c48ec87deb0f7d88cb\bldeploy.xml with rollback directory C:\Program Files\BMC Software\BladeLogic\RSCD\\Transactions\6ee70674da103a7f813e09404bdae10a

      (Time in agent's deploy log:: 02/26/2016 11:36:53)

      Error 02/26/2016 11:42:56 APPLY failed for server 172.31.14.216. Exit code = -4001

      Error 02/26/2016 11:42:56 Apply failed: id = 14 (Time in agent's deploy log:: 02/26/2016 11:42:43) 14 New External

       

      Please suggest us on this

       

      Bladelogic/ Version / Patch : 8.6.

       

      Regards,

      Elizabeth.T