2 Replies Latest reply on Mar 1, 2016 1:35 PM by Anne Brock

    Software Acquisition process in Remedy

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      Looking for the best out-of-box solution for a software acquisition process in Remedy ITSM version 8.1.02.

       

      There is a product ordering feature, but it seems to be built more for letting users order/request software that you already have licenses for (not for requesting the purchase of new software).

       

      Anyone out there using service request management to fulfill this kind of process?