2 Replies Latest reply on Feb 10, 2016 1:58 PM by Josh Hester

    Remedy Incident Notifications to Assignees

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      Remedy ITSM suite version 8.1.02

       

      It appears that outgoing and incoming AR mail is functioning.  Customers get notified when tickets are created for them.  Assignee groups get notified when tickets are assigned to them.  Ticket work log entries are being created when people reply to AR mail.  But, assignees are not getting notified when a customer replies to a Remedy generated email.  Is there a specific notification filter or RBE rule I can look into to investigate why this is not firing off correctly?