13 Replies Latest reply on Feb 14, 2018 5:43 AM by Attachment Scanner

    Problem with installing AR Server 9.1 on RedHat 6.5

    Elena Zhuk

      Hi everyone!

       

      We're trying to install AR Server (Remedy 9.1) on RedHat 6.5, and installation has failed (actually, it has failed 6 times).

      DB is Oracle 11g (release 11.2.0.4.0 - 64 bit)

       

      LOG EVENT {Description=[Execution of RIKJ command PING resulted in Return code 90]}
      (Jan 26 2016 02:59:04.267 PM +0600),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
        LOG EVENT {Description=[Failed to execute pingARServerWhileStarting]}
      (Jan 26 2016 02:59:04.268 PM +0600),CONFIG,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
        LOG EVENT {Description=[Wait state time],Detail=[2580205]}
      (Jan 26 2016 02:59:04.268 PM +0600),SEVERE,com.bmc.smbu.install.common.rule.engine.ar.state.change.UnixArStateChangeStrategy,
        LOG EVENT {Description=[Failed to start service remedy_app2],Detail=[Could not start AR Server in timely manner]}
      (Jan 26 2016 02:59:04.268 PM +0600),SEVERE,com.bmc.install.task.InstallationStateHelper,
        LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}
      (Jan 26 2016 02:59:04.269 PM +0600),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
        LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureARServer]}
      (Jan 26 2016 02:59:04.269 PM +0600),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerStartRuleEngineInstallerExecutorTask,
        LOG EVENT {Description=[[wait=2400000,exitCodeInterpreter=STANDARD]],Detail=[java.lang.Exception: Could not start AR Server in timely manner]}
      (Jan 26 2016 02:59:04.269 PM +0600),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
        LOG EVENT {Description=[Error occurred while executing stage group [name=StartARServer,filters=[com.bmc.smbu.install.common.rule.engine.InstallMode@b9c3430],stages=[[level=Start AR Server,commands=[[wait=2400000,exitCodeInterpreter=STANDARD]]]]]],Detail=[com.bmc.smbu.install.common.rule.engine.RuleEngineExecutionException: com.bmc.smbu.install.common.rule.engine.CommandExecutionException: java.lang.Exception: Could not start AR Server in timely manner]}
      (Jan 26 2016 02:59:04.269 PM +0600),SEVERE,com.bmc.install.task.InstallationStateHelper,
        LOG EVENT {Description=[AR System Server  failed],Detail=[featureARServer]}
      
      

       

      We tried to install as both root and non-root users, with and without using port mapper, but nevertheless we received the same Error 90.

      All the tasks from here were made.

      Full log file is attached.