5 Replies Latest reply on Jan 29, 2016 2:38 PM by Bill Robinson

    Error when trying to display the URL Dashboard

    Hugo Hernandez

      Hi All

       

       

      When i install the dashboard in my development enviroment this finish OK

       

      [Mon Jan 25 15:05:12 CST 2016] ################### SCRIPT RUN AT Mon Jan 25 15:05:12 CST 2016 - LOG START ###################

      [Mon Jan 25 15:05:19 CST 2016] Found profile: xxxxx40-DEV

      [Mon Jan 25 15:05:29 CST 2016] BSA Version: 8501

      [Mon Jan 25 15:11:00 CST 2016] Acquiring Credentials...

      [Mon Jan 25 15:11:22 CST 2016] Acquired Credentials

      [Mon Jan 25 15:11:22 CST 2016] Trying to connect to Appserver as configured by the credentials provided, please wait ...

      [Mon Jan 25 15:11:37 CST 2016] Connected to Application Server

      [Mon Jan 25 15:11:37 CST 2016] Set JAVA_HOME: /<AppServerPath>/8.1/NSH/br/java/

      [Mon Jan 25 15:11:37 CST 2016] Warning : BDSSA Server not specified. BDSSA and value dashboard reports will not be generated

      [Mon Jan 25 15:11:40 CST 2016] The NSH Script BSA Dashboard Script already exists.

      [Mon Jan 25 15:17:34 CST 2016] Deleted Existing NSH Script /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:34 CST 2016] Adding BSA Dashboard Script to Depot

      [Mon Jan 25 15:17:41 CST 2016] Created NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:41 CST 2016] Added Parameter: BLUser to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:42 CST 2016] Added Parameter: BLRole to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:43 CST 2016] Added Parameter: BLPassword to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:43 CST 2016] Added Parameter: BLProfile to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:44 CST 2016] Added Parameter: Retention to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:45 CST 2016] Added Parameter: SendEmailAlerts to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:45 CST 2016] Added Parameter: FromEmailId to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:46 CST 2016] Added Parameter: ToEmailId to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:46 CST 2016] Added Parameter: BdssaServer to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:47 CST 2016] Added Parameter: h to NSH Script: /BMC Maintenance/BSA Dashboard Script

      [Mon Jan 25 15:17:47 CST 2016] The NSH Script: BSA Dashboard Script added to depot.

      [Mon Jan 25 15:17:52 CST 2016] Creating the NSH Script Job : BSA Dashboard Job

      [Mon Jan 25 15:17:54 CST 2016] Created DBKey:SJobModelKeyImpl:2000712-1-2104524

      [Mon Jan 25 15:17:55 CST 2016] The NSH Script Job: /BMC Maintenance/BSA Dashboard Job is created with daily schedule.

      [Mon Jan 25 15:17:55 CST 2016] Configuring File Server...

      [Mon Jan 25 15:18:17 CST 2016] File Server Path: //<myServer>/<AppServerPath>/8.1/NSH/storage/

      [Mon Jan 25 15:18:17 CST 2016] Created //<myServer>/<AppServerPath>/8.1/NSH/storage/dashboard/reports

      [Mon Jan 25 15:18:18 CST 2016] Dashboard zip copied successfully.

      [Mon Jan 25 15:18:19 CST 2016] Tomcat zip is extracted successfully.

      [Mon Jan 25 15:19:20 CST 2016] Installing Tomcat to /<AppServerPath>/Dashboard/Tomcat...

      [Mon Jan 25 15:19:29 CST 2016] If blcred has never run as the Tomcat user, please run a blcred cert -add appserver:port -protocol tls command once as the Tomcat user to cache the appserver certificate

      [Mon Jan 25 15:19:29 CST 2016] Tomcat started successfully.

      [Mon Jan 25 15:19:30 CST 2016] Executing the NSH Script job : BSA Dashboard Job

      [Mon Jan 25 15:19:40 CST 2016] Please access dashboard reports from URL : http://<myServer>:8080/dashboard

       

      But when trying to display the URL Dasboard in the browser, show me nothing.

      I see in the log from tomcat this :

       

      Jan 25, 2016 3:30:54 PM com.bladelogic.webservices.dashboard.DashboardServlet executeWithAuth

      INFO: cmd: uname -s

      Jan 25, 2016 3:31:03 PM com.bladelogic.webservices.dashboard.DashboardServlet initDashboardContent

      INFO: os - Authentication succeeded: acquired session credential

       

      Jan 25, 2016 3:31:03 PM com.bladelogic.webservices.dashboard.DashboardServlet execute

      INFO: cmd: /<AppServerPath>/Dashboard/Tomcat/webapps/dashboard//script.nsh

      Jan 25, 2016 3:31:12 PM com.bladelogic.webservices.dashboard.DashboardServlet executeScript

      SEVERE: Failed executing nsh script

      Jan 25, 2016 3:31:12 PM com.bladelogic.webservices.dashboard.DashboardServlet executeScript

      SEVERE: Authentication succeeded: acquired session credential

       

      Jan 25, 2016 3:31:12 PM com.bladelogic.webservices.dashboard.DashboardServlet executeScript

      SEVERE: cp: Unable to access file //<myServer>/<AppServerPath>/8.1/NSH/storage//dashboard/reports/css: No such file or directory

      cp: Unable to access file //<myServer>/<AppServerPath>/8.1/NSH/storage//dashboard/reports/images: No such file or directory

      cp: Unable to access file //<myServer>/<AppServerPath>/8.1/NSH/storage//dashboard/reports/dbChecklist.xlsx: No such file or directory

      cp: Unable to access file //<myServer>/<AppServerPath>/8.1/NSH/storage//dashboard/reports/latest/latestReportMetaInf.tmp: No such file or directory

       

      Jan 25, 2016 3:31:12 PM com.bladelogic.webservices.dashboard.DashboardServlet doGet

      SEVERE: Failed to locate index file : this can happen if file Dashboard service is not configured properly or no data available to be displayed java.io.FileNotFoundException: /<AppServerPath>/Dashboard/Tomcat/webapps/dashboard/latestReportMetaInf.tmp (No such file or directory)

       

      And i check the port 8080 is up

       

      [root@<myServer> ]# netstat -na |grep 8080

      tcp        0      0 0.0.0.0:8080                0.0.0.0:*                   LISTEN

      tcp        0      0 180.181.33.36:8080          180.176.102.209:49786       ESTABLISHED

       

      but the browser does not show anything ( check the attachment)

       

      Any help would be appreciated.


      Thanks