1 Reply Latest reply on Jan 21, 2016 7:43 PM by Cesar Salazar

    BPPM/BEM integratio with xMatters/AlarmPoint

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      Hello

       

      I have integration with xM

      but command :

       

      /ec/prod/server/patrol/APAgent/bmc_apclient.bin --submit-mapping-file /ec/prod/server/patrol/APAgent/BMCxAP.txt "$1"

       

      returns:

       

      <?xml version="1.0"?><transaction id="0"><header><method>Agent</method><subclass>ERROR</subclass></header><data><errorcode>COMMUNICATIONS_FAILURE</errorcode><errortext>Failed to perform communication request.</errortext><errordetail>A non-recoverable name server error occurred.</errordetail></data></transaction>

       

      response from ./iadmin.sh get-status is correct

       

      Any ideas what is wrong?

       

      Cheers

      Artur

        • 1. Re: BPPM/BEM integratio with xMatters/AlarmPoint
          Cesar Salazar

          I found the same problem when installed ProactiveNet and the integration with xMAtters 4.1 on  RedHat Linux 6.4

           

          The following workaround works for me:

          Specify the URL for the APClient gateway with this parameter:  --http-post http://127.0.0.1:2010


          The command should look like this:

           

          /APAgent/bmc_apclient.bin --http-post http://127.0.0.1:2010 --submit-mapping-file /ec/prod/server/patrol/APAgent/BMCxAP.txt "$1"

           

          Where 2010 is the http port used by APClient Gateway as defined in

           

          /opt/alarmpointsystems/APAgent/etc/APAgent.xml

          <?xml version="1.0" encoding="UTF-8"?>

          <!-- Please refer to APAgent.xml.example for examples and details. -->

          <alarmpoint-agent version="1.0" mode="enterprise">

            <server type="primary" address="10.7.16.53" port="2004" />

            <logfile enabled="true" filename="logs/APAgent.log" terse="false" />

            <response-filter type="none" />

            <rmi port="2009" />

            <http port="2010" />

           

           

          Regards

          Cesar Salazar