You should be able to click the New Library Item link as long as your logged in technician account has the "Add Library Items" option enabled in your associated security policy.
1. Open the Administration Console and then open the Technicians lookup table.
2. Open the technician account of the person you are logged into Track-It! with when you say the New Library Item is grayed out, and then open the Security tab.
3. Under the Modules tab below that you'll have several module groupings listed, one of which will be "Library". 4. Expand the Library grouping and make sure "Add Library Items" is enabled.
If not, and you can't enable it, the setting can be enabled in whatever Security Policy appears at the top so you'd have to go into that security policy to enable it. That setting is really the only reason I can think of for why the New Library Item link would be grayed out in the Library module.
That was it. Thanks!
Great! Glad I could help.