1 Reply Latest reply on Dec 7, 2015 12:20 AM by Turshit Singh

    FATAL: Failed to upgrade the Operating System

    Turshit Singh


      Hi,

       

      i am tring to upgrade the ADDM 9.0 to 10.1, during the upgrade i got the below error.

       

      FATAL: Failed to upgrade the Operating System

      Client using RHEL 6.5

      i have copied the log below.

       

      Any suggestions?

       

      2015-12-07 15:45:20: INFO: ADDM tomcat process found.
      2015-12-07 15:45:20: INFO: 1.7: Complete
      2015-12-07 15:45:20: INFO: All services have .pid files.
      2015-12-07 15:45:20: INFO: 1.8: Check for Vault passphrase
      2015-12-07 15:45:20: INFO: 1.8: Complete
      2015-12-07 15:45:20: ==============================================================================
      2015-12-07 15:45:20: STAGE 2: Archive extraction and estimation
      2015-12-07 15:45:20: ==============================================================================
      2015-12-07 15:45:20: INFO: 2.1: Extracting files
      2015-12-07 15:45:20: INFO: Extraction directory is /usr/tideway/tmp/twf.upgrade
      2015-12-07 15:45:38: INFO: 2.1: Complete
      2015-12-07 15:45:38: INFO: 2.2: Extracting upgrade tools
      2015-12-07 15:45:38: INFO: Creating /usr/tideway/tmp/twf.upgrade/tools
      2015-12-07 15:45:38: INFO: Temporary upgrade tools directory /usr/tideway/tmp/twf.upgrade/tools created.
      2015-12-07 15:45:38: INFO: Unpacking upgrade tools archive
      2015-12-07 15:45:38: INFO: Unpacking /usr/tideway/tmp/twf.upgrade/shar-upgrade-tools-10.1.0.2-523482.ga.tgz archive
      2015-12-07 15:45:38: INFO: 2.2: Complete
      2015-12-07 15:45:38: INFO: 2.3: Estimating remaining upgrade time
      2015-12-07 15:45:38: DEBUG: Lower Model upgrade time estimate: 0
      2015-12-07 15:45:39: DEBUG: Upper Model upgrade time estimate: 0
      2015-12-07 15:45:39: DEBUG: Remove record time estimate: 0
      2015-12-07 15:45:39: DEBUG: Remove pool time estimate: 0
      2015-12-07 15:45:39: DEBUG: Lower total estimate: 683
      2015-12-07 15:45:39: DEBUG: Upper total estimate: 1698
      2015-12-07 15:45:39: INFO: 2.3: Complete
      2015-12-07 15:46:21: INFO: 2.4: Unpack OS Upgrade files
      2015-12-07 15:46:29: INFO: 2.4: Complete
      2015-12-07 15:46:29: INFO: 2.5: Extracting RPMs
      2015-12-07 15:46:29: INFO: Creating /usr/tideway/tmp/twf.upgrade/rpms
      2015-12-07 15:46:29: INFO: Temporary package upgrade directory /usr/tideway/tmp/twf.upgrade/rpms created.
      2015-12-07 15:46:29: INFO: Unpacking ADDM dependency archive
      2015-12-07 15:46:29: INFO: Unpacking /usr/tideway/tmp/twf.upgrade/tideway-10.1.0.2-523482.rhel6-dist.ga.x86_64.tgz archive
      2015-12-07 15:46:48: INFO: Moving JDK .bin files to their own directory for separate installation.
      2015-12-07 15:46:48: INFO: Copying /usr/tideway/tmp/twf.upgrade/tideway-10.1.0.2-523482.rhel6.ga.x86_64.rpm to /usr/tideway/tmp/twf.upgrade/rpms
      2015-12-07 15:46:50: INFO: Copying /usr/tideway/tmp/twf.upgrade/tideway-device-api-4.1-1.rhel6.noarch.rpm to /usr/tideway/tmp/twf.upgrade/rpms
      Archive:  /usr/tideway/tmp/twf.upgrade/Technology-Knowledge-Update-2014-10-2-ADDM-10.1+.zip
        inflating: /usr/tideway/tmp/twf.upgrade/rpms/tideway-devices-4.1.2014.10.2-400391.ga.noarch.drpm 
      2015-12-07 15:46:50: INFO: 2.5: Complete
      2015-12-07 15:46:50: INFO: 2.6: Check device compatibility
      2015-12-07 15:46:51: INFO: Current devices package is compatible with new release
      2015-12-07 15:46:51: INFO: 2.6: Complete
      2015-12-07 15:46:51: INFO: 2.7: No need to remove devices package
      2015-12-07 15:46:51: INFO: 2.8: Check if devices need to be upgraded
      2015-12-07 15:46:51: INFO: 2.8: Complete
      2015-12-07 15:46:51: INFO: 2.9: Check default dashboard
      2015-12-07 15:46:51: INFO: 2.9: SKIPPED
      2015-12-07 15:46:51: INFO: 2.10: Ensure Discovery is stopped
      2015-12-07 15:46:51: INFO: 2.10: Complete
      2015-12-07 15:46:51: INFO: 2.11: Ensure Automatic Grouping is complete
      2015-12-07 15:46:52: INFO: 2.11: Complete
      2015-12-07 15:46:52: INFO: 2.12: Ensure CMDB sync is complete
      2015-12-07 15:46:52: INFO: 2.12: Complete
      2015-12-07 15:46:52: INFO: 2.13: Cancel in progress Consolidation Runs
      2015-12-07 15:46:52: INFO: 2.13: Complete
      2015-12-07 15:46:52: ==============================================================================
      2015-12-07 15:46:52: STAGE 3: Upgrade Operating System
      2015-12-07 15:46:52: ==============================================================================
      2015-12-07 15:46:53: INFO: 3.1: Upgrading the Operating System
       
        Welcome to the BMC Atrium Discovery and Dependency Mapping Appliance operating system 6.15.06.22-515165 upgrade
       
        The script will perform the following (unless selected otherwise, see --help):
          - perform upgrade requirement checks
          - extract the relevant files from the archive into the selected directory
          - upgrade the Operating System
          - perform any post installation steps
       
         Continue with the upgrade (yes/no)?  yes (automatic)
       
        Performing upgrade requirements checks ...
         Temporary directory /usr/tideway/tmp/twf.upgrade/twf.os.upgrade does not exist, create it (yes/no)?  yes (automatic)
        Extract directory on the same disk as the datastore - need extra 1GB space.
        Checks complete.
       
      ---------------------------------------------------------------
      STAGE 1: OS Upgrade - Archive Extraction.
      ---------------------------------------------------------------
        Starting extraction ...
        Archive extracted.
        Unpacking Archives ...
        Archives unpacked.
        Extraction complete.
      ---------------------------------------------------------------
      STAGE 2: OS Upgrade - RPM Upgrade Tests.
      ---------------------------------------------------------------
        Starting RPM upgrade test ... this may take a while, please be patient.
        An error occurred during the upgrade test - exiting

      2015-12-07 15:47:41: ERROR: 3.1: FAILED
      2015-12-07 15:47:41: FATAL: Failed to upgrade the Operating System.
      2015-12-07 15:47:41: INFO: Cleaning up ...
      2015-12-07 15:47:42: INFO: End run

      Thanks