9 Replies Latest reply on Dec 3, 2015 10:53 AM by Hal DeVore

    TM ART KM Question

    Steve Unegbu

      Hi All

       

      Does anyone know how to add a TM ART project to instantiate on TM ART KM seen on PCO.

      Much obliged.

       

      Thanks

        • 1. Re: TM ART KM Question
          Hal DeVore

          Hm... been a very long time since I worked on that...  my recollection is that the KM simply mined things from TM ART Central.  Maybe with some filtering...

           

          --Hal

          • 2. Re: TM ART KM Question
            Steve Unegbu

            Hi Hal

             

            Thanks for the response. The KM seems to not have the full list of projects on TM ART Central. I have restarted the agent and waited for a period with no change. Is there something that needs to trigger this if indeed it does use data mining?

             

            Thanks 

            • 3. Re: TM ART KM Question
              Hal DeVore

              Reaching about 10 years back into an aging brain...

               

              There is a discovery process but I think it's just the usual periodic discovery not something that needs to be manually triggered.

               

              Look around for KM commands.  I'm pretty sure we put in a filter or something to allow limiting the Central Projects it pulls in...    Check the doc for the KM, it should say something.  Sorry to be so vague.

               

              What release of TM ART and of the KM?

               

              --Hal

              • 4. Re: TM ART KM Question
                Dan Egner

                I find that customers that add custom timers to their TM ART monitors are happy with the TM ART KM and customers that do not add custom timers to their TM ART monitors are unhappy with the TM ART KM. Without custom timers the TM ART KM displays very little useful information.

                 

                Dan Egner

                BMC Software

                • 5. Re: TM ART KM Question
                  Hal DeVore

                  So what proportion of customers don't add custom timers?  My thought is that custom timers provided a user experience measurement as opposed to the "technical transactions" of single pages.

                   

                  But agree, without custom timers you get some error info and an overall transaction time, iirc.

                  • 6. Re: TM ART KM Question
                    Steve Unegbu

                    Both are version 3.9.

                     

                    The KM Commands under art response data  container are KM Options

                    Set Response_Time alarm ranges by ART KM

                    Generate additional PEM  formatted events

                    Set auto object delete

                     

                    Also

                    Update Response_Time Ranges

                     

                    Do any of these commands make a difference to data updates from Central?

                    • 7. Re: TM ART KM Question
                      Hal DeVore

                      Run the KM Options command.  Sorry to do this back and forth but I no longer have the old doc and I don't think it's on the BMC site any longer.

                       

                      The KM is strictly read-only to TM ART, nothing you do there will change anything on Central.

                       

                      --Hal

                      • 8. Re: TM ART KM Question
                        Steve Unegbu

                        Hi Hal

                         

                        The command is actually KM Options, from here the KM is configured by ticking either of the following

                         

                        Set Response_Time alarm ranges by ART KM

                        Generate additional PEM  formatted events

                        Set auto object delete

                         

                        Would ticking all the options ensure everything being read from Central?

                        • 9. Re: TM ART KM Question
                          Hal DeVore

                          OK, I'm going to have to chalk this up to faulty memory.  I was certain there was a way to filter which Central Projects were brought in by the KM.  But it appears not.

                           

                          Changing the options would not alter what is brought in from Central.

                           

                          That was the only idea I had for the problem, Noah.  Sorry.

                           

                          --Hal