With introduction of 'Smart Reporting' in Remedy v9, we have many of you frequently ask BMC as what’s planned for Dashboard and Analytics (D&A) product? Does BMC plan to stop developing, selling or supporting D&A? What are licensing implications? What are our options to move from D&A to Smart Reporting and so on.
Recently BMC released 'Statement of Direction (SoD) for BMC Remedy ITSM Reporting and Analytics' that answers these questions and more. This SoD describes our strategic direction for addressing reporting needs of Remedy ITSM products.
Check following URL to see statement of direction (requires login to BMC Documentation Wiki)