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1. Re: FootPrints 12 ITSM Database Documentation Tool now available!
Joe DeStefano Feb 11, 2016 2:53 PM (in response to Nicolas Roome)1 of 1 people found this helpfulHey Nic,
This works great!! Thanks for sharing it with the rest of us! This utility is extremely handy!!
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2. Re: FootPrints 12 ITSM Database Documentation Tool now available!
Nicolas Roome Mar 11, 2016 12:20 PM (in response to Nicolas Roome)1 of 1 people found this helpfulHi everyone,
We've just released a new version of our ITSM Documentation Tool. Again, it is available for free download here: http://www.rjrinnovations.com/products/itsm-database-documentation-tool/
The new version includes 4 new queries:
Active Users without Containers
List of all active users, without their profile information
Reset stuck in progress imports
Reset all 'In Progress' imports to 'Created' status and clear their job records. Note that this query will run a delete and an update statement on your database, so I would recommend taking a database backup beforehand.
Show errors from last run import
Show errors from the last run import, if any. This query should be very nice for most implementers as it gives you the same data as within FootPrints, but without the limitation of only seeing 5 rows in a tiny view. Here's a comparison:
Teams and agents by container
List of teams and agents by container
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3. Re: FootPrints 12 ITSM Database Documentation Tool now available!
Nicolas Roome Sep 12, 2016 9:31 AM (in response to Nicolas Roome)Wanted to post an update here since the FootPrints #5 webinar.
Our tool has gone through several updates already and has now been officially re-branded as FACT (FootPrints Administrator Companion Tool). It is presently at version 1.4 with several new scripts. It is available here http://www.rjrinnovations.com/products/footprints-administrator-companion-tool/ for purchase. Contact our sales team at sales@rjrinnovations.com.
The legacy ITSM Database Documentation Tool (version 1.2) is still available for free from the same link, however it is no longer updated.
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4. Re: FootPrints 12 ITSM Database Documentation Tool now available!
Jon Wilson Oct 6, 2016 11:56 AM (in response to Nicolas Roome)What features are available in the latest version of the FACT tool ?
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5. Re: FootPrints 12 ITSM Database Documentation Tool now available!
Nicolas Roome Oct 6, 2016 12:03 PM (in response to Jon Wilson)2 of 2 people found this helpfulHi Jon, the current version (1.4) has the following functions (pulled from the help file).. In addition, we are working on the next version (1.5) which will incorporate a few extras, amongst which will assist with some typical post-environment-move tasks (New feature coming in FACT version 1.5 - Post environment move )
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6. Re: FootPrints Administrator Companion Tool (FACT) now available!
Nicolas Roome Nov 22, 2016 9:09 AM (in response to Nicolas Roome)Hi guys, wanted to let you know we will be releasing the next version of the FACT tool soon. It has several new features and enhancements, the main one being a wizard that guides you through some steps to update your environment after you've moved the environment from one instance to another (such as from prod to dev)
The specific steps are:
- Update Incoming Email Accounts
- Update Global Send Filters
- Update Notifications Email Accounts
- Update Global Receive Filters
- Update Notification Email 'From' Fields
- Update Server URL
- Update Repository Location
- Update BCM Integration
- Prompt to Disable Notification Business Rules
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7. Re: FootPrints Administrator Companion Tool (FACT) now available!
Andy Schuler Nov 22, 2016 10:48 AM (in response to Nicolas Roome)This looks like a really neat tool, any plans to build a version that works with Postgresql?
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8. Re: FootPrints Administrator Companion Tool (FACT) now available!
Nicolas Roome Nov 22, 2016 12:00 PM (in response to Andy Schuler)Hi Andy, I am checking in on this and will let you know.
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9. Re: FootPrints Administrator Companion Tool (FACT) now available!
Nicolas Roome Nov 30, 2016 9:09 AM (in response to Nicolas Roome)We have released FACT version 1.5 this week. Key new features include:
- Database Management process (Post Environment Move Tasks) for when you have moved/restored your FootPrints environment from one to the next (such as prod to dev)
- New GUI, should be more structured now
- Includes the BMC queries for evaluating database fragmentation and re-indexing the database.
As with the previous version, it is a paid (subscription) add-on tool to FootPrints 12 SQL. Andy Schuler, unfortunately we have no plans at the moment to make it available for Postgresql due to low adoption of Postgresql.
You can register here for a 30-day free trial to try it out and see the benefits it could bring to your environment: FootPrints Administrator Companion Tool (FACT)
Of course, I always appreciate any feedback you may have.
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10. Re: FootPrints Administrator Companion Tool (FACT) now available!
Andy Schuler Dec 1, 2016 12:17 PM (in response to Nicolas Roome)Okay, thanks for checking on the Postgres compatibility
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11. Re: FootPrints Administrator Companion Tool (FACT) now available!
Rob Ferullo Dec 13, 2016 2:53 PM (in response to Nicolas Roome)1 of 1 people found this helpfulI used the FACT tool today with amazing success! I had to load the TEST server with the DB from PROD because we fell out of sync. Once all the BMC stuff was complete but before we started Tomcat I fired up the FACT tool. I was able to change all the necessary settings to prevent TEST from contacting our production email. This is critical because we can't have any service desk interruption at the hospital. I made additional updates like the BCM accounts, Repository location, server URL and more right in the FACT tool.
The FACT tool rocks and saved me a bunch of headaches and time.
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12. Re: FootPrints Administrator Companion Tool (FACT) now available!
Nicolas Roome Feb 17, 2017 3:12 PM (in response to Nicolas Roome)1 of 1 people found this helpfulHi guys! Wanted to chime in with a quick update.
While our latest version of FACT is still the on the 1.5 branch, we released 1.5.2 a few weeks ago. That version has a totally re-designed connection interface designed to be more intuitive and user friendly.
Here is a side-by-side comparison of the login screens with the new interface at the top. It is quicker, and behaves very similar to a regular SQL Studio Manager Login screen.
We have also today added a simplified 'Buy Now' button on our website (FACT - FootPrints Administrator Companion Tool ) which will allow purchasing FACT to be easier and quicker, getting the tool in your hands as soon as you need it.
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13. Re: FootPrints Administrator Companion Tool (FACT) now available!
Rob Ferullo Feb 18, 2017 9:02 AM (in response to Nicolas Roome)AWESOME! Can't wait for 1.6
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14. Re: FootPrints Administrator Companion Tool (FACT) now available!
Vern Meyer Oct 30, 2017 10:46 AM (in response to Nicolas Roome)We've had to use the attached instructions to deleted broken service analytics reports quite a few times. Unsure if you've seen this a lot, or if its just us. But I feel like this might be easy to add to your tool.