Hi everyone,

We've just released a new version of our ITSM Documentation Tool. Again, it is available for free download here: http://www.rjrinnovations.com/products/itsm-database-documentation-tool/

The new version includes 4 new queries:

Active Users without Containers

List of all active users, without their profile information

Reset stuck in progress imports

Reset all 'In Progress' imports to 'Created' status and clear their job records. Note that this query will run a delete and an update statement on your database, so I would recommend taking a database backup beforehand.

Show errors from last run import

Show errors from the last run import, if any. This query should be very nice for most implementers as it gives you the same data as within FootPrints, but without the limitation of only seeing 5 rows in a tiny view. Here's a comparison:

Teams and agents by container

List of teams and agents by container

Wanted to post an update here since the FootPrints #5 webinar.

Our tool has gone through several updates already and has now been officially re-branded as FACT (FootPrints Administrator Companion Tool). It is presently at version 1.4 with several new scripts. It is available here http://www.rjrinnovations.com/products/footprints-administrator-companion-tool/ for purchase. Contact our sales team at sales@rjrinnovations.com.

The legacy ITSM Database Documentation Tool (version 1.2) is still available for free from the same link, however it is no longer updated.

Hi Jon, the current version (1.4) has the following functions (pulled from the help file).. In addition, we are working on the next version (1.5) which will incorporate a few extras, amongst which will assist with some typical post-environment-move tasks (New feature coming in FACT version 1.5 - Post environment move )

Hi guys, wanted to let you know we will be releasing the next version of the FACT tool soon. It has several new features and enhancements, the main one being a wizard that guides you through some steps to update your environment after you've moved the environment from one instance to another (such as from prod to dev)

The specific steps are:

- Update Incoming Email Accounts

- Update Global Send Filters

- Update Notifications Email Accounts

- Update Global Receive Filters

- Update Notification Email 'From' Fields

- Update Server URL

- Update Repository Location

- Update BCM Integration

- Prompt to Disable Notification Business Rules

Hi Andy, I am checking in on this and will let you know.

We have released FACT version 1.5 this week. Key new features include:

- Database Management process (Post Environment Move Tasks) for when you have moved/restored your FootPrints environment from one to the next (such as prod to dev)

- New GUI, should be more structured now

- Includes the BMC queries for evaluating database fragmentation and re-indexing the database.

As with the previous version, it is a paid (subscription) add-on tool to FootPrints 12 SQL. Andy Schuler, unfortunately we have no plans at the moment to make it available for Postgresql due to low adoption of Postgresql.

You can register here for a 30-day free trial to try it out and see the benefits it could bring to your environment: FootPrints Administrator Companion Tool (FACT)

Of course, I always appreciate any feedback you may have.

Hi guys! Wanted to chime in with a quick update.

While our latest version of FACT is still the on the 1.5 branch, we released 1.5.2 a few weeks ago. That version has a totally re-designed connection interface designed to be more intuitive and user friendly.

Here is a side-by-side comparison of the login screens with the new interface at the top. It is quicker, and behaves very similar to a regular SQL Studio Manager Login screen.

We have also today added a simplified 'Buy Now' button on our website (FACT - FootPrints Administrator Companion Tool ) which will allow purchasing FACT to be easier and quicker, getting the tool in your hands as soon as you need it.