Did you by any chance install the 32-bit version of 8.2.04?
What is the install path?
what is in the registry in HKLM\Software\BladeLogic ?
what is in the C:\windows\rsc\HOME file ?
when you ran the installer did you do a 'run as administrator' ?
Thanks Bill and Jim for the replies.
We have now resolved the issue with a new install of the application server wih the issue.
I don't think I had installed the 32bit version, but I'm not 100% sure that this was not the case also.