0 Replies Latest reply on Nov 5, 2015 8:32 PM by Sandeep Das

    Smart IT - Date Field Issues

    Sandeep Das
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      I have run into a couple of issues when using Smart IT 1.2 with ITSM 9.0.01. I have added a couple of date fields to the Smart IT Incident View.

       

      1. The dates display ok when the incident is opened. But when I click on the Edit button, the value of the date fields disappears. The time still displays correctly though.

       

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      Has anyone else faced this issue?

       

       

      #Issue 2: Once you've entered the value of a date, you cannot clear it. For example, if I populate the Required Resolution DateTime once, I can't seem to be able to remove that value. The only option is to update it to something else.