0 Replies Latest reply on Nov 3, 2015 11:02 PM by srikanth reddy

    Service Request approval

    srikanth reddy

      Morning all

      I'm here looking for help again


      Scenario:

      We have a new SRD that is being deployed on SRM. The service that it relates to requires approval before it can be actioned. The approval will be given by an approve.


      Basically we have four regions and the request goes to the approval based on region.

      Problem is that :

      Every thing works fine for one region. But for rest of the regions the SR request directly goes for In Progress stage i.e its not going for approval(waiting for approval stage is getting skipped)