9 Replies Latest reply on Oct 28, 2015 8:55 AM by Jim Wilson

    Unified Agent Installer failed to install agent

    JAYENDRA SAXENA

      Hi Guys,

       

      I am using Unified agent installer job to install rscd agent, we have added automation principal for a domain account which is installing bsa agent.

      We are getting error while installing agent. Below is the log from Job,

      Kindly help here if anybody has faced similar issue,  PsExec has been given "Log on as a batch Job" right to Domain account.

      what other permission we need on Target in terms of role and users mapping.

       

       

      Info10/27/2015 17:20:38Executing 'REG.exe Query "HKLM\SOFTWARE\BladeLogic\RSCD Agent" /v AgentHome' on

      server 'HOCMDBCATTST1V' via the PsExec Server 'HOBSAPATCHPRD1V' to see if a previous agent installation exists. 

      Subsequent job log messages will be from the execution of this command.

      Info10/27/2015 17:20:37Copying the agent bundle installer software from the local directory '/opt/bmc/bladelogic/NSH/tmp/application_server/7e4c4f24-ed0a-46ce-9c9e-a19bc8779236' to the remote directory '/temp/stage/c5981786-8ed8-4ce8-a4f5-ca703508ad92_0_1'.
      Info10/27/2015 17:20:32AGENT_PLATFORM* property for server 'HOCMDBCATTST1V' is already set to 'Windows 64-bit'.  OS discovery will not be performed.
      Info10/27/2015 17:20:32Remote host authentication 1 of 1 'Windows_RSCD_64bit_1' validated successfully against server 'HOCMDBCATTST1V'.  'Windows_RSCD_64bit_1' will be used for the installation.
      Info10/27/2015 17:20:31Validating remote host authentication 1 of 1 'Windows_RSCD_64bit_1' against server 'HOCMDBCATTST1V'.
      Info10/27/2015 17:20:24Found 1 remote host authentication associated with server 'HOCMDBCATTST1V'.  Checking it to make sure it is valid.
      Info10/27/2015 17:20:24No property update is needed for 'HOCMDBCATTST1V' as FQDN and IP Address are already set.
      Info10/27/2015 17:20:24Initializing the FQDN and IP Address for 'HOCMDBCATTST1V'
      Info10/27/2015 17:20:19Initiating agent installation.
      Info10/27/2015 17:20:19Failed to detect a running agent on server 'HOCMDBCATTST1V'. Assuming agent is not installed.
      Warning10/27/2015 17:21:29Sysinternals - www.sysinternals.com
      Warning10/27/2015 17:21:29Copyright (C) 2001-2014 Mark Russinovich
      Warning10/27/2015 17:21:29PsExec v2.11 - Execute processes remotely
      Info10/27/2015 17:21:29Executing command 'msiexec /I "C:\temp\stage\c5981786-8ed8-4ce8-a4f5-ca703508ad92_0_1\RSCD85-SP1-P4-WIN64.msi" /qn ALLUSERS=1 REBOOT=ReallySuppress /Le

      C:\temp\stage\c5981786-8ed8-4ce8-a4f5-ca703508ad92_0_1\error.log' on server 'HOCMDBCATTST1V' via the PsExec Server 'HOBSAPATCHPRD1V'.

      Subsequent job log messages will be from the execution of this command.

      Info10/27/2015 17:21:29Test for previous agent installation could not find the AgentHome registry value.  Most likely an agent is not installed.  Agent installation will be attempted.
      Info10/27/2015 17:21:29The command execution has finished.  Subsequent job log messages will no longer be associated with the command execution.
      Error10/27/2015 17:22:08Installer script returned exit code 1,603.
      Info10/27/2015 17:22:08Finished reading the error log from C:\temp\stage\c5981786-8ed8-4ce8-a4f5-ca703508ad92_0_1\error.log.
      Info10/27/2015 17:22:08Installation failed with exit code 1,603.  Attempting to read the error log from C:\temp\stage\c5981786-8ed8-4ce8-a4f5-ca703508ad92_0_1\error.log.
      Info10/27/2015 17:22:08The command execution has finished.  Subsequent job log messages will no longer be associated with the command execution.
      Warning10/27/2015 17:22:08=== Logging stopped: 10/27/2015  17:22:07 ===
      Warning10/27/2015 17:22:08The requested operation cannot be completed. The computer must be trusted for delegation and the current user account must be configured to allow delegation.
      Warning10/27/2015 17:22:08?=== Logging started: 10/27/2015  17:21:31 ===
      Warning10/27/2015 17:22:08cmd exited on 10.0.30.114 with error code 1603.
      Warning10/27/2015 17:22:08Connecting to 10.0.30.114...Starting PSEXESVC service on 10.0.30.114...Connecting with PsExec service on 10.0.30.114...Starting cmd on 10.0.30.114...