1 2 Previous Next 26 Replies Latest reply on Nov 6, 2015 5:14 PM by Richard Sye

    Getting error while upgrading RSCD agent on Linux machine

    Vipin Tripathi

      Hi,

       

      I am trying to upgrade RSCD agent from 8.0 to 8.5 on linux machine but getting below error.

       

      ERROR: Agent upgrade failed. The upgrade command exited with error code : 1

       

      C:\Documents and Settings\bladelogic>agentinfo <IP>

      <IP>:

        Agent Release   : 8.0.10.1016

        Hostname        : localhost.localdomain

        Operating System: Linux 2.6.18-194.el5

        User Permissions: 0/0 (root/root)

        Security        : Protocol=5, Encryption=TLS1

        Host ID         : 7F0100

        # of Processors : 2

        License Status  : Licensed for NSH/CM

       

      Please check below log..

       

      Info 10/16/2015 13:47:37 Preserve staging area on failure is enabled.  The staging area on '<IP>' at '//<IP>/var/tmp/stage/5850_9922a97d-1732-4ef2-9592-863fea7dcc5a/' will not be deleted.

      Info 10/16/2015 13:47:37 --- End of Upgrade Logs ---

      Error 10/16/2015 13:47:37 ERROR: Agent upgrade failed. The upgrade command exited with error code : 1

      Warning 10/16/2015 13:47:37 package BladeLogic_RSCD_Agent-8.5.00-469.x86_64 is already installed

      Info 10/16/2015 13:47:37 Preparing packages for installation...

      Info 10/16/2015 13:47:37 Upgrade Command is : rpm -Uiv ./RSCD85-P2-LIN64.rpm

      Info 10/16/2015 13:47:37 Starting the agent upgrade

      Info 10/16/2015 13:47:37 --- Upgrade Logs ---

      Info 10/16/2015 13:47:27 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:47:17 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:47:07 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:46:57 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:46:46 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:46:36 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:46:26 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:46:16 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:46:06 Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:45:56  Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:45:46  Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:45:36  Agent is still running. Waiting for agent to go down.

      Info 10/16/2015 13:45:36  Launched the upgrade script successfully.

      Info 10/16/2015 13:45:35  Launching script for upgrading an Agent.

      Info 10/16/2015 13:45:33  Staging completed successfully.

      Info 10/16/2015 13:45:33  Granted execute permissions to files successfully.

      Info 10/16/2015 13:45:32  Granting execute permissions on installer and upgrade script

      Info 10/16/2015 13:45:32  Configuration files copied successfully.

      Info 10/16/2015 13:45:31  Copying config files from /C/Program Files/BMC Software/BladeLogic/NSH/tmp/application_server/009be7dd-5be9-4414-ba0f-ac2353698fb7 to //<IP>/var/tmp/stage/5850_9922a97d-1732-4ef2-9592-863fea7dcc5a/

      Info 10/16/2015 13:45:31  Checksums match. Skipping re-copy.

      Info 10/16/2015 13:45:29  Checking if checksums match for //bladelogic2k8std/D/bladelogic/storage/installables/2001582.1/RSCD85-P2-LIN64.rpm and //<IP>/var/tmp/stage/5850_9922a97d-1732-4ef2-9592-863fea7dcc5a//RSCD85-P2-LIN64.rpm

      Info 10/16/2015 13:45:29  RSCD85-P2-LIN64.rpm already exists.

      Info 10/16/2015 13:45:28  Checking if installer file already exists in //<IP>/var/tmp/stage/5850_9922a97d-1732-4ef2-9592-863fea7dcc5a/

      Info 10/16/2015 13:45:01  Staging the agent installer, upgrade script and required (if any) configuration files to target servers staging directory : '/var/tmp/stage'.

      Info 10/16/2015 13:44:59  The installation software picked from agent bundle is : 'RSCD85-P2-LIN64.rpm'.

      Info 10/16/2015 13:44:59 The Operating System of target server is : 'Linux 64-bit'.

      Info 10/16/2015 13:44:59 The agent version detected on the target is '8.0.10.1016'

      Info 10/16/2015 13:44:55  Initiating agent upgrade.

      Info 10/16/2015 13:44:55 The agent is already installed on '<IP>'

       

       

      Thanks,

      Vipin Tripathi

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