11 Replies Latest reply on Nov 2, 2017 3:39 AM by Alvaro Paronuzzi

    BMC Service Resolution 3.5 is GA!!!

    Rick Nelson
      Share This:

      BMC Service Resolution 3.5 is now GA! For a dot release, this one includes many new features such as:

       

      Unavailability record creation from events - Enables automatic tracking of outages for increased SLA measurements for availability timing. A new web service called AST_CI_Unavailability_Interface is introduced from this release. This web service enables you to create a CI unavailability record in BMC Asset Management.

       

      For more information, see Using AST_CI_Unavailability_Interface web service.

       

      Enhanced one-click testing for configuration and troubleshooting - The end to end single-click validation feature is enhanced with more options and checks. This enhancement provides you the ability to execute just the unit test and/or execute a complete end-to-end test where both incident and an outage record is created.

       

      The following new options are added to the single-click validation test:

        • Quick check - To perform an end to end check of the integration without creating a test incident or an outage record. It is recommended that you perform this unit test immediately after you install and configure BMC Service Resolution.
        • Complete check - To perform an end to end check of the integration and also create a test incident and a test outage record. It is recommended that you perform this end to end test to check customizations on the forms.

       

      Incident consolidation - In versions prior to BMC Service Resolution 3.5, if event propagation and incident policies (Impacted and Causal Component-Optimized policy or Causal Only Optimized policy) are enabled in BMC TrueSight Infrastructure Management, two incidents are created for the Causal CI: one for the causal event and second for the event status change. Because the actual causal event is only one that has resulted in the status change of the Causal CI, ideally only one incident should be created.

       

      Starting with BMC Service Resolution 3.5, the new Consolidate Incidents option is used to consolidate two events (status change and actual causal event) in a single incident. This will reduce the number of redundant incidents in your system.

       

      Enhanced support for new event sources:

      The following enhancements are made in this release of BMC Service Resolution to support integration mappings:

        • ITDA
        • Control-M
        • Mainframe Auto Operator
        • 3rd party event management systems

       

      Additional fields are added in Incident Management to provide relevant, valuable information to consuming applications. The incident is enriched with these additional values so that the consuming application can derive metrics such as Mean Time to Repair (MTTR), Mean Time Between Failures (MTBF), Mean Time Between Service Incidents (MTBSi), Availability, Detectability, Number of reroutes, and so on. For detailed information please see: https://docs.bmc.com/docs/display/public/BSR35/Home

       

      25% improvement in throughput - Code efficiency has improved the overall throughput of the solution by 25%

       

      For detailed information please see: https://docs.bmc.com/docs/display/public/BSR35/Home

      Download is available at: http://www.bmc.com/available/epd.html