10 Replies Latest reply on Oct 1, 2015 7:20 AM by Bill Robinson

    BBSA Agent 8.5 SP1 getting corrupted

    Deepak Rajput

      Hi,

       

      BBSA agent 8.5 SP1 is getting is there anyway automate way to repair the same.

        • 1. Re: BBSA Agent 8.5 SP1 getting corrupted
          Bill Robinson

          what does 'getting corrupted' mean??

          • 2. Re: BBSA Agent 8.5 SP1 getting corrupted
            Deepak Rajput

            Hi,

             

            Agent not responding.

             

            When i am running analysis i am getting below error.

            "

            Error09/30/2015 15:04:02STDERR: The system cannot find the path specified.

            "

            • 3. Re: BBSA Agent 8.5 SP1 getting corrupted
              Bill Robinson

              Ok, is the agent running?  is there anything in the agent log when you run the job against it ?  can you run an agentinfo against it from the appserver ?

              • 4. Re: BBSA Agent 8.5 SP1 getting corrupted
                Deepak Rajput

                Hi,

                 

                Find the agent-info screenshot from servers.

                 

                BBSA.jpg

                • 5. Re: BBSA Agent 8.5 SP1 getting corrupted
                  Bill Robinson

                  ok, so that's nsh started on the appserver ?

                   

                  can you include the entire job run log w/ the error on this target ?

                  • 6. Re: BBSA Agent 8.5 SP1 getting corrupted
                    Deepak Rajput

                    Hi,

                     

                    Yes that nsh is running on appserver.

                     

                    Below is the log.

                     

                    "

                    Job Name,Pow - Run at 09/30/2015 17:29:53

                    Start Time,09/30/2015 17:29:53

                    End Time,09/30/2015 17:30:09

                    Status,Completed with Errors

                     

                     

                    Participant,Type,Date,Message

                    Run at 09/30/2015 17:29:53,Info,09/30/2015 17:29:53,Starting Patch Analysis job execution

                    Run at 09/30/2015 17:29:53,Error,09/30/2015 17:30:09,Analysis phase completed with errors.

                    Run at 09/30/2015 17:29:53,Error,09/30/2015 17:30:09,The job 'Pow' has failed

                     

                     

                    Patch Analysis Job Log

                    Participant,Type,Date,Message

                    Run at 09/30/2015 17:29:53,Info,09/30/2015 17:29:53,Started running the job 'analysis-2000246-Pow2014-10-06 13-13-19-829+0530' with priority 'NORMAL' on application server 'POINMSBBSA'(1)

                    Run at 09/30/2015 17:29:53,Info,09/30/2015 17:30:00,Executing work item Windows Patch Analysis Job:analysis-2000246-Pow2014-10-06 13-13-19-829+0530; Server:172.25.10.118;  on application server: POINMSBBSA

                    172.25.10.118,Info,09/30/2015 17:30:01,Copying metadata xml (hf7b) to the server: 172.25.10.118

                    172.25.10.118,Info,09/30/2015 17:30:06,Metadata xml (hf7b) copied to the server: 172.25.10.118

                    172.25.10.118,Info,09/30/2015 17:30:06,Generating white-list (includes) file on target: 172.25.10.118

                    172.25.10.118,Info,09/30/2015 17:30:06,Starting analyzer execution on server: 172.25.10.118

                    172.25.10.118,Info,09/30/2015 17:30:09,"Analyzer execution complete on server: 172.25.10.118 , exitCode: 127"

                    172.25.10.118,Error,09/30/2015 17:30:09,STDERR: The system cannot find the path specified.

                    Run at 09/30/2015 17:29:53,Error,09/30/2015 17:30:09,The job 'analysis-2000246-Pow2014-10-06 13-13-19-829+0530' has failed

                    "

                    • 7. Re: BBSA Agent 8.5 SP1 getting corrupted
                      Bill Robinson

                      so this seems to be the problem:

                      172.25.10.118,Info,09/30/2015 17:30:09,"Analyzer execution complete on server: 172.25.10.118 , exitCode: 127"

                       

                      so there is some problem executing the analysis on this server.  there may be something in the rscd log on the target.

                       

                      you can also open a ticket on this and support can walk you through the troubleshooting steps to determine why this is failing.

                       

                      this may have nothing to do w/ a 'corrupt agent install'

                      • 8. Re: BBSA Agent 8.5 SP1 getting corrupted
                        Deepak Rajput

                        Hi Bill,

                         

                        When i repair the agent then it work fine.

                         

                        So i was is there anyway automate to repair the agent.

                         

                        Below is the error from rscd.log,

                         

                        13e1409a842ba0a0 0000000010 09/06/15 20:10:46.102 INFO     rscd -  poinmswb15 3184 BladeLogicRSCD (Not_available): (Not_available): Got system overview list: 1 entries

                        827511cb753b3ae28221 0000000011 09/06/15 20:10:46.930 ERROR    rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAAL registry reload failed to access registry file. Proceeding with current registry.

                        d60df40ef83487c219ce 0000000012 09/06/15 20:10:47.758 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::getAssetChildrenStream(DAALRegistry:172.25.10.118:)

                        d4aa05551ac03411d0ac 0000000013 09/06/15 20:10:47.758 ERROR    rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAAL registry reload failed to access registry file. Proceeding with current registry.

                        19da471db53668e787ce 0000000014 09/06/15 20:10:47.758 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::getAssetChildrenStream(DAALRegistry:172.25.10.118:): Return Value: Code: 0 ; Message: "" ; Value (Asset Stream): StreamID:194

                        3d47c24722d7f3ee5bfe 0000000015 09/06/15 20:10:47.773 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::assetStreamGetNext(StreamID:194): Count: 100

                        0e68fbc010bd5e56cec3 0000000016 09/06/15 20:10:47.773 ERROR    rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAAL registry reload failed to access registry file. Proceeding with current registry.

                        39c52fe9714accb2a4e3 0000000017 09/06/15 20:10:47.773 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::assetStreamGetNext(StreamID:194): Return Value: Code: 0 ; Message: "" ; Value (Asset Array):  ; Array Size: 9 ; Array Members: [Implementation:172.25.10.118:/Container, Implementation:172.25.10.118:/DAALDaemonAdapter, Implementation:172.25.10.118:/DAALMgt, AssetClass:172.25.10.118:/AssetClass, AssetClass:172.25.10.118:/AssetContainer, AssetClass:172.25.10.118:/Containers, AssetClass:172.25.10.118:/DAALRegistry, AssetClass:172.25.10.118:/DDAClass, AssetClass:172.25.10.118:/Implementation]

                        b7b1bf32a25bfb665e7c 0000000018 09/06/15 20:10:47.789 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::assetStreamGetNext(StreamID:194): Count: 100

                        ca485efff88bad5b0ebe 0000000019 09/06/15 20:10:47.789 ERROR    rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAAL registry reload failed to access registry file. Proceeding with current registry.

                        a7ef9acf36b64cb6633e 0000000020 09/06/15 20:10:47.805 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::assetStreamGetNext(StreamID:194): Return Value: Code: 0 ; Message: "" ; Value (Asset Array):  ; Array Size: 0 ; Array Members: [--Empty Array--]

                        51741bad4b354de6c7a1 0000000021 09/06/15 20:10:47.805 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::assetStreamClose(StreamID:194)

                        3c7ba5e457f5c2ef9367 0000000022 09/06/15 20:10:47.805 ERROR    rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAAL registry reload failed to access registry file. Proceeding with current registry.

                        d4494b39f40f7e7772ad 0000000023 09/06/15 20:10:47.820 INFO     rscd -  172.21.103.217 5004 BladeLogicRSCD@POINMSWB15->powadmn@POINMSWB15:PrivilegeMapped (BLAdmins:BLAdmin): CM: DAALService::assetStreamClose(StreamID:194): Return Value: Code: 0 ; Message: "" ; Value (Void): (void)

                        7ec44d70d445bc161

                        • 9. Re: BBSA Agent 8.5 SP1 getting corrupted
                          Deepak Rajput

                          Also if go to location "C:\Program Files\BMC Software\BladeLogic\RSCD" you can see few files folder missing.

                          • 10. Re: BBSA Agent 8.5 SP1 getting corrupted
                            Bill Robinson

                            Ok, so what caused the problem in the first place ?  you could try running a file deploy job as if you were going to upgrade the rscd, but instead pass the args to the msiexec to initiate a repair.