Thanks, for some reason I thought they had. Installed the latest 8.6 agent on a Windows 2008 R2 server and the Hardware Information objects aren't there. Just noticed BLPackages aren't displaying either. Any suggestions on troubleshooting or resolving? I thought I ran into a similar issue years ago but don't remember the details.
What do you mean by ‘displaying’ ?
What version is the appserver? and the exact agent version ?
Hardware info should be for unix…
When you Live Browse a server, BLPackages and Hardware Information aren't listed there. But they are there on the other 2008 R2 servers I've added.
App server and agent are both 8.6.01.66
The Hardware Information works on the other Windows servers.
Did you ‘verify’ it or run a usp against it w/ the ‘register CO’ option checked ?
Yes, both of those. Still isn't displaying.
Like it’s got the red ? or just not even there ? screenshot ? usp run log ?
USP log (servername scrubbed):
Job Name,Update Server Properties - Run at 09/16/2015 13:43:24
Start Time,09/16/2015 13:43:24
End Time,09/16/2015 13:43:28
Run at 09/16/2015 13:43:24,Info,09/16/2015 13:43:24,Started running the job 'Update Server Properties' with priority 'NORMAL' on application server 'servername'(1)
Run at 09/16/2015 13:43:24,Info,09/16/2015 13:43:28,The job 'Update Server Properties' has succeeded
in the usp options are you sure you had the 'register co' checked ? are you mapped to a local admin ? though i thought we got ride of the hardware info for windows at one point.
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what's the value of BUILD_ENVIRONMENT on the target?
what's in the RSCD/daal/implmentation.xml on the target ?
what CO versions are present in the config object dictionary in bsa ?
This is why I posted the question, I thought you told me they eliminated the Hardware Information, but I didn't know it was just for Windows. Is that still true?
Basically, this was an old existing BladeLogic lab. I uninstalled and deleted everything and did a new 8.6 install from scratch. What's confusing me is, I installed the 8.6 agent on three Windows Servers, and one of them was missing the BLPackages and Hardware Information, and the other two have them. So I'm trying to figure out which is correct. If I deleted the RSCD installation directories before installing the new agent, there shouldn't be any remnants of a previous install correct?
I'll get you the other information when I can.
I didn't have time to troubleshoot this further. Uninstalling/reinstalling the agent resolved the problem.