4 Replies Latest reply on Sep 15, 2015 4:19 PM by Anne Brock

    Service Management Specialist License

      Hello Team,

       

      We have a Service Management Specialist License in our remedy ,we want to understand what they used for.

      Our Remedy Version is is 7.5 Patch 3.

       

      Product PartUnit of Measurement
      BMC  Service Management Specialist - Floating User License Add-On
      per concurrent user
      BMC Service Management Specialist - User License Add-On
      per named user
        • 1. Re: Service Management Specialist License
          Anne Brock

          Those are used for updating records in custom AR apps; if you have our ITSM solution, they can also be used for updating  tasks and work orders.

          • 2. Re: Service Management Specialist License

            Hi Anne,

            Kindly help us to answer the below of our queries.


            1>In remedy system, from where we can get the details of service management specialist license?
            In remedy, under AR server administration, under "Add or Remove Licenses section", we can see
            other remedy licenses details. Can we see Service management specialist license in this section?

            2> Are this application based license or per user based license?

            • 3. Re: Service Management Specialist License
              Rahul Priyadarshy

              Here is the link which will explain you. This seems to be a paper license used few years back. This is used for SRM. I don't think this license is assigned as a part of Permission given in People form.

               

              Look at this link.

               

              Re: BMC ITSM - License Question

               

              Regards

              RP

              • 4. Re: Service Management Specialist License
                Anne Brock

                Kapil Chopra wrote:

                 

                Hi Anne,

                Kindly help us to answer the below of our queries.


                1>In remedy system, from where we can get the details of service management specialist license?
                In remedy, under AR server administration, under "Add or Remove Licenses section", we can see
                other remedy licenses details. Can we see Service management specialist license in this section?

                2> Are this application based license or per user based license?

                 

                "service management specialist" is not assigned as such in the license console; it is an AR license for people who don't need application licenses (service desk, change, etc). If you see a lot more AR licenses than you do Service Desk, you might have specialist licenses. But you should check your purchase order to be sure.

                 

                They come in fixed/float like any other license.