2 Replies Latest reply on Sep 11, 2015 8:32 AM by Allan Dujiperou

    Case to incident - Failed to install

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      Hi All,

       

      I have wanted to install the "Case to Incident" App (Remedyforce Labs - Case to Incident - BMC Software - AppExchange) but the install fail due to the limitation of relationships

       

       

      "1. (BMCServiceDesk__Incident__c.Escalated_Case__c) The formula references fields across 11 relationships while only 10 are allowed. Please contact support at salesforce.com for more assistance.

      BMCServiceDesk__Incident__c.Escalated_Case__c: The formula references fields across 11 relationships while only 10 are allowed. Please contact support at salesforce.com for more assistance."


      I tried to install it on my own instance.


      How to deal with this issue?


      Thank you in advance