7 Replies Latest reply on Aug 4, 2015 5:45 AM by Sneha Wakale

    Queue Assigned Days field

    Jyoti Verma
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      I need to calculate days for which ticket remained in Queue Assigned status -> is not been assigned to any individual. I was trying to create a custom one on Incident History but not getting Field/Event and Old/New Values fields(history Data fields) in available fields.


      Is there any other way I can find out for how many days ticket remained in Queue Assigned.