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How do we consume REST API using remedy?

Thangamani Ganapathi Jul 20, 2015 3:07 AM

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Hi All,

Am trying to integrate one server with another server using REST API. URL of other server is exposed using REST API.

How do i consume the same in remedy?

Waiting for reply.

Thanks,

Thangamani G

1. Re: How do we consume REST API using remedy?

Pratap Dalai Jul 20, 2015 3:12 AM (in response to Thangamani Ganapathi)

What is your ARS version ??
If it is ARS 9.0 .then Remedy has interface to use Consume the RESTFULL Webservice.

Check ARS 9.0 docs ,you will get information

If it is ARS 8.1 or earlier version ,then remedy does not have any interface to consume the REST FULL API.

Suggestion would be here to :- Write your own interface in java
Or if you have AO installed in your environment ,You can use the AO to consume the RESTFULL webserrvice
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2. Re: How do we consume REST API using remedy?

Vadim Kulikov Jul 20, 2015 3:18 AM (in response to Pratap Dalai)

Hi!

Try this very useful article with an example
https://kb.bmc.com/infocenter/index?page=content&id=KA426963&actp=search&viewlocale=en_US&searchid=1437379503704

Regards,
Vadim
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3. Re: How do we consume REST API using remedy?

Thangamani Ganapathi Jul 20, 2015 5:20 AM (in response to Pratap Dalai)

Hi Pratap,

I am using ARS 9.0 . Can you please tell me which interface to consume. i could not get in docs.
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4. Re: How do we consume REST API using remedy?

Pratap Dalai Jul 20, 2015 5:23 AM (in response to Thangamani Ganapathi)

REST API Overview
https://docs.bmc.com/docs/display/public/ars9000/BMC+Remedy+AR+System+REST+API+overview
REST API - Entry Operations with options and response codes
https://docs.bmc.com/docs/display/public/ars9000/Operations+on+entry+objects
REST API - SSL Configuration
https://docs.bmc.com/docs/display/public/ars9000/Configuring+REST+API+for+SSL
REST API Videos using Google Chrome Postman Application
https://docs.bmc.com/docs/display/public/ars9000/Short+videos
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5. Re: How do we consume REST API using remedy?

Thangamani Ganapathi Jul 24, 2015 1:25 AM (in response to Pratap Dalai)

Hi Pratap,
Thanks for sharing the links. It was very much useful. Now am able to create entries using REST API using postman. But to be clear i want to consume REST Web Services from remedy. From the below docs
https://communities.bmc.com/docs/DOC-35914

i see consumption of REST Web Services is not an OOTB capability, but you can develop your own Filter API Plugin. Can anyone share the filter API Plugin.

Thanks in advance
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6. Re: How do we consume REST API using remedy?

Pratap Dalai Jul 24, 2015 2:15 AM (in response to Thangamani Ganapathi)

What is your ARS version .
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7. Re: How do we consume REST API using remedy?

Vincent Riedweg Jul 24, 2015 2:51 AM (in response to Thangamani Ganapathi)

That's true, you can't yet consume REST API services from Remedy. It's not yet supported, even if you are in Remedy 9.0.

You have to do this integration with custom code.

Vincent.
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8. Re: How do we consume REST API using remedy?

Thangamani Ganapathi Jul 24, 2015 2:57 AM (in response to Pratap Dalai)

ARS 9.0

.
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9. Re: How do we consume REST API using remedy?

Vadim Kulikov Jul 24, 2015 3:23 AM (in response to Thangamani Ganapathi)

Hi again,

Sample Java Filter API plugin:

http://soleauthority.net/entry-inspector-a-java-filterapi-plugin-sample/

Sample Java Rest API Client:

Developing RESTful Web Service Clients

Integrate this knowledge into your plugin.
You can find plugin api and documentation on path something like "..\BMC\ARSystem\Arserver\api"

Regards,
Vadim
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10. Re: How do we consume REST API using remedy?

Sunil Kumar Yadav Jul 30, 2015 11:02 AM (in response to Thangamani Ganapathi)

Hi Mani,
Remedy 9 provides Restful API for other applications to integrate with remedy.
But still remedy can not consume it OOTB.
If u r trying to integrate with one ARS to another then webservices would be the best option.
Or u can also try using DSO feature if it suites ur requirement.

Thanks,
Sunil
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11. Re: How do we consume REST API using remedy?

LJ LongWing Jul 30, 2015 11:49 AM (in response to Thangamani Ganapathi)

Thangamani,
I have a plugin that I'm building for Engage this year...it's currently in Beta that allows consuming of Rest web services through Vendor forms (ARDBC Plugin)....I'm going to be publishing it on my web site for Engage, and hopefully, will be beneficial for you when the time comes....are you going to be there?
2 of 2 people found this helpful
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12. Re: How do we consume REST API using remedy?

Kevin Eldridge Jul 30, 2015 3:01 PM (in response to LJ LongWing)

This is good to hear and I look forward to seeing what you create. Unfortunately, I will not be able to attend Engage this year. Went last year and had a very good time and learned a lot of valuable information.
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13. Re: How do we consume REST API using remedy?

LJ LongWing Nov 24, 2015 3:13 PM (in response to Thangamani Ganapathi)

Well...I've put my tool up, it can be downloaded from here

Restful API Plugin | A Programming Legacy
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14. Re: How do we consume REST API using remedy?

Evan Ruble Aug 10, 2015 6:23 PM (in response to LJ LongWing)

The latest version of Pentaho Spoon supports consuming REST. You might want to vote on this idea to have BMC upgrade to the latest version. At one point it was "On the Roadmap", but appears to have since been downgraded to "Product Team Review".
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