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Most of the time it's a development but it actually depends on your ITSM Version, you have several options.
If you have ITSM 8.x or 9.x you could use the Atrium Integrator Jobs to integrate the data from LDAP:
Else it could be a development. You would need to declare an ARDBC connection, then create a Vendor Form that would "connect" to your LDAP and this way you could fetch data from the LDAP and create or update people.
But it's a development.
Thanks Laurent for your wonderful support