5 Replies Latest reply on Jun 25, 2015 2:47 AM by Sebastian Lindblom

    IBRSD How valorize Event_Requestor with Operator Name, that execute Manually Incident creation

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      Hello everybody, I tried to use inside DefaultMapping.map the keyword $OPERATOR or $USER, but both cannot work.


      I think, the problem is, those Keywords are recognized only inside .mrl code.

      Is my assumption correct?


      One possible solution:

      1) Creare an event slot with inside $OPERATOR value; for example (slot.Requestor=$OPERATOR)

      2) Insert slot.Requestor value inside mapping; for example Event_Requestor=slot.Requestor


      Have you already written this mrl code?

      Have you got more efficiently solution?