The Salesforce Global search allows you to search ALL object you have access to on the platform.
When you first perform a search, it shows you a sample of objects based on your settings.
Your current settings as an ADMIN list all the objects in Alphabetical order. (See just under where it reads 'Records' on the left of your screen?)
You can customise this to your needs the following way:
- Perform a search using the global search.
- Scroll down and click the 'Show More' link on the bottom left of your screen.
- Mouse over the object (Incident, Problem...whatever you want) you want to see.
- Click the pushpin (thumbtack) and 'Pin' the object to the top of the list.
Below is a screenshot of my list of pinned items.
Lastly EVERYTHING you need to know about performing searches can be found in the outstanding FREE training built into the platform. Here's the training module you need to watch.
Have you scrolled down to the bottom of the list and clicked 'Search All'?
From your screenshot, you are at the bottom yet.
If it doesn't show up after that you will have to make adjustments to the profile/permissions for your admin login.
You should be able to see everything you have access to.
Already point into Remedyfroce application
Thank for your, i have find out the root cause. Actually root cause is on the user profile tab configuration, Global search will only perform the record searching whenever the Tab is enable. By default user Incident , Problem has being disble on Service Desk Administrator profile
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Please expose incidents tab on the profile. It is hidden.