9 Replies Latest reply on Sep 16, 2020 10:34 AM by Olivier Segers

    Remedyforce Global Search Function

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      Dear All,


      I would like to clarify on the global search configuration


      When i'm login as Service Desk Staff i'm able to utilize the search bar on top of salesforce page, to perform search by incident #, system able to list out the related incident case belong to my own assignment or queue assignment.


      However when i'm trying to perform search by using ServiceDesk administrator, no incident result list out. Is there any configuration or limitation on that ?