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1. Re: ARSystem Top Level
LJ LongWingJun 9, 2015 12:09 PM (in response to Brian Stone)
What is the URL you are at when you try to get to the top level group?
Below is the URL I get to when clicking on the top level group
If I try to click on the subgroup (Elite whatever) I get the same message that you gave....this is THAT url
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3. Re: ARSystem Top Level
Brian Stone Jun 11, 2015 8:26 AM (in response to Ganesh Gore)Thanks both of you. I was using the tiered structure. All is well.
Appreciate the comments.
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4. Re: ARSystem Top Level
Matt LaurenceauJun 11, 2015 8:32 AM (in response to Brian Stone)
Great Brian.
Thanks LJ and Ganesh.
We're working on fixing this sub-menu item
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5. Re: ARSystem Top Level
Matt LaurenceauJul 1, 2015 9:08 AM (in response to Matt Laurenceau)
Brian, Ganesh, LJ, all,
A fix is almost ready to be applied to prevent unwanted sub-communities to appear (and then displaying "unauthorized")
Hershey Vivelle Clorina will soon be able to tell when we'll patch things.
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6. Re: ARSystem Top Level
Ganesh GoreJul 1, 2015 1:25 PM (in response to Matt Laurenceau)
Great news. Thanks Matt.
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7. Re: ARSystem Top Level
Hershey Vivelle Clorina Jul 1, 2015 4:58 PM (in response to Matt Laurenceau)Hello All!
Just wanted to share that BMC IT will be deploying the fix to hide these un-wanted subspaces on July 6th starting at 6pm PST. The fix should not take long at all - approximately 10 - 15 minutes. However, I do want to give a heads up that while we are fixing this, the Community will be temporarily unavailable.
Thank you for your support.
Hershey
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8. Re: ARSystem Top Level
LJ LongWingJul 1, 2015 4:56 PM (in response to Hershey Vivelle Clorina)
Is that going to be June or July 6th?
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10. Re: ARSystem Top Level
Ganesh GoreJul 2, 2015 1:49 AM (in response to Hershey Vivelle Clorina)
links for 'BMC only' should not appear for other users. I hope this hotfix will take care of this as well.
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11. Re: ARSystem Top Level
Matt LaurenceauJul 7, 2015 8:52 AM (in response to Ganesh Gore)
Ganesh, all, the patch was applied.
Things look fare better (simpler, setting the right expectations) on my side.
Does it work fine for you too now?
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12. Re: ARSystem Top Level
LJ LongWingJul 7, 2015 8:54 AM (in response to Matt Laurenceau)
Yes...AR System doesn't have any 'children' for me any more, but Remedy ITSM still has SDE as a child...which is strange
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13. Re: ARSystem Top Level
Matt LaurenceauJul 7, 2015 10:32 AM (in response to LJ LongWing)
pls refresh you screen, it was moved away some hours ago (you may work too early )
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14. Re: ARSystem Top Level
Ganesh GoreJul 8, 2015 2:23 AM (in response to Matt Laurenceau)
Unfortunately it is not fixed for me. "BMC, Elite & Premium Partners and TAP" branch still appears under AR system and BMC Remedy ITSM. [even after relogin, browser cache flush and on different browser]