Since the move I cannot access ARSystem from the top level.
And if I attempt to use the "contact us" there is no box to accept my user name.
This I'm sure is the wrong place to post my comment but since the preferred method doesn't seem to work, though I'd give this a try.
Jun 9, 2015 12:09 PM
What is the URL you are at when you try to get to the top level group?
Below is the URL I get to when clicking on the top level group
If I try to click on the subgroup (Elite whatever) I get the same message that you gave....this is THAT url
Jun 10, 2015 1:41 AM
Actually you need to click on 'BMC Remedy AR System' (and not on 'BMC Remedy AR System Elite Premier Parters TAP)
Thanks both of you. I was using the tiered structure. All is well.
Appreciate the comments.
Jun 11, 2015 8:32 AM
Great Brian.
Thanks LJ and Ganesh.
We're working on fixing this sub-menu item
Jul 1, 2015 9:08 AM
Brian, Ganesh, LJ, all,
A fix is almost ready to be applied to prevent unwanted sub-communities to appear (and then displaying "unauthorized")
Hershey Vivelle Clorina will soon be able to tell when we'll patch things.
Hello All!
Just wanted to share that BMC IT will be deploying the fix to hide these un-wanted subspaces on July 6th starting at 6pm PST. The fix should not take long at all - approximately 10 - 15 minutes. However, I do want to give a heads up that while we are fixing this, the Community will be temporarily unavailable.
Thank you for your support.
Hershey
Jul 2, 2015 1:49 AM
links for 'BMC only' should not appear for other users. I hope this hotfix will take care of this as well.
Jul 7, 2015 8:52 AM
Ganesh, all, the patch was applied.
Things look fare better (simpler, setting the right expectations) on my side.
Does it work fine for you too now?
Jul 7, 2015 8:54 AM
Yes...AR System doesn't have any 'children' for me any more, but Remedy ITSM still has SDE as a child...which is strange
Jul 7, 2015 10:32 AM
pls refresh you screen, it was moved away some hours ago (you may work too early )
Jul 8, 2015 2:23 AM
Unfortunately it is not fixed for me. "BMC, Elite & Premium Partners and TAP" branch still appears under AR system and BMC Remedy ITSM. [even after relogin, browser cache flush and on different browser]