Did you check if the notification was maybe disabled in "SYS:Notification Messages"?
Yes. The notifications messages are:
They are both enabled.
I set them offline and then back to enabled hoping that would maybe make them work... It didn't.
So, the Service Requests are created with Incidents are Submitted?
Yes. The service requests are being generated in Service Request Management.
I believe you are talking about the Service request submission notification is not triggered when an SR is generated from incident in SRM 8.1.02.
If yes, the problem appears to be with the below 2 filters
If i can have your email address I will send you an overlay with a fix.
Is this a defect?
I have sent you the fix. I dont see a Defect logged yet but will do if it works fine for you. Import after taking backup.
If its serrver group, make sure to sync the cache either by AR Server restart or running arsignal -r
Thank you. I received it I will provide and update as soon as I can set the overlay.
Thank you. That has appeared to resolve the issue.
Glad it worked. I will check internally about raising a defect for the same.