3 Replies Latest reply on May 12, 2015 9:56 AM by Antonio Caputo

    The agent cannot be reached but it is already installed.

    Antonio Caputo

      I am trying to install an agent on a Linux box with the UAI functionality.

      The installation bundle with the Automation Principal and the Remote Host Authentication Rules have been defined.

      Also the sshd is running on the target.

       

      When I run the UAI job (let's say on the the target named rhel53) I get the following error:

       

      The agent cannot be reached on 'rhel53' but it is already installed.

       

      This is the full log:

       

      The agent cannot be reached on 'rhel53' but it is already installed.

       

      Info05/12/2015 15:13:24Failed to detect a running agent on server 'rhel53'. Assuming agent is not installed.
      Info05/12/2015 15:13:24Initiating agent installation.
      Info05/12/2015 15:13:26Initializing the FQDN and IP Address for 'rhel53'
      Info05/12/2015 15:13:26Saving the updated properties for 'rhel53'
      Info05/12/2015 15:13:26Found 1 remote host authentication associated with server 'rhel53'.  Checking it to make sure it is valid.
      Info05/12/2015 15:13:28Validating remote host authentication 1 of 1 'RSCD Linux x64_1' against server 'rhel53'.
      Info05/12/2015 15:13:28Remote host authentication 1 of 1 'RSCD Linux x64_1' validated successfully against server 'rhel53'.  'RSCD Linux x64_1' will be used for the installation.
      Info05/12/2015 15:13:29Attempting to discover the OS of server rhel53 using the remote host authentication 'RSCD Linux x64_1'.
      Info05/12/2015 15:13:29Executing command 'uname -srp'.
      Info05/12/2015 15:13:30Command succeeded with stdout = Linux 2.6.18-128.el5 x86_64
      Info05/12/2015 15:13:30Checking ''/etc/issue'' to determine if it is a Debian / Ubuntu target.
      Info05/12/2015 15:13:30Executing command 'cat /etc/issue'.
      Info05/12/2015 15:13:31OS discovery of server rhel53 using the remote host authentication 'RSCD Linux x64_1' returned 'Linux 64-bit'.
      Info05/12/2015 15:13:34Loading users file information.
      Info05/12/2015 15:13:57Copying the agent bundle config files from the local directory 'C:\PROGRA~1\BMCSOF~1\BLADEL~1\appserver\NSH\tmp\application_server\860965d4-2868-4e10-b95b-75d6e8f3a97f' to the remote directory '/var/tmp/stage/7dbb5b51-708a-42b3-8f41-da985753514c_1_1/'.
      Info05/12/2015 15:13:57Copying the agent bundle installer software from the local directory 'C:\PROGRA~1\BMCSOF~1\BLADEL~1\appserver\NSH\tmp\application_server\bde50c09-02cf-4fd9-af59-0acaff34d01b' to the remote directory '/var/tmp/stage/7dbb5b51-708a-42b3-8f41-da985753514c_1_1/'.
      Info05/12/2015 15:14:11Executing command '/var/tmp/stage/7dbb5b51-708a-42b3-8f41-da985753514c_1_1/AgentInstallerScript.sh' on server 'rhel53'.  Subsequent job log messages will be from the execution of this command.
      Info05/12/2015 15:14:13Installation of the agent is starting.
      Info05/12/2015 15:14:13BladeLogic_RSCD_Agent-8.6.00-216
      Info05/12/2015 15:14:13BladeLogic_RSCD_Agent is already installed.
      Info05/12/2015 15:14:14The command execution has finished.  Subsequent job log messages will no longer be associated with the command execution.
      Warning05/12/2015 15:14:14The agent cannot be reached on 'rhel53' but it is already installed.

       

      Any hint?

       

      Thanks,

      Antonio