11 Replies Latest reply on May 11, 2015 3:26 AM by Javier Alonso

    problems during BSA 8.6 Patch1 install

      Hello everybody.

       

      At work we're having trouble with a Bladelogic 8.6 Patch1 new all-in-one installer.

      The point is that we can create the server database but when we proceed to install the appserver get the following error:

      (fileserver and appserver are in the same machine)

       

      Is this a known issue from the new installer?

       

       

      07 May 2015 11:19:46,103] [main] [INFO] [::] [] Starting File Manager Service...

      [07 May 2015 11:19:46,150] [main] [INFO] [::] [] Validating file server host (VS-W12-031)...

      [07 May 2015 11:19:50,019] [main] [ERROR] [::] [] File server validation failed because either the file server is not specified, cannot be contacted, or sufficient permissions are not granted on the file server agent to the appserver. Please verify the connectivity between appserver and file server and ensure that the appserver has read write permissions on the file server.

      [07 May 2015 11:19:50,026] [main] [ERROR] [::] [] Error installing to Start: name=bladelogic.service.FileManagerService state=Create

      com.bladelogic.om.infra.app.service.ServiceInitializationException: File Manager Service startup failed : com.bladelogic.om.infra.mfw.util.BlException: File server validation failed because either the file server is not specified, cannot be contacted, or sufficient permissions are not granted on the file server agent to the appserver. Please verify the connectivity between appserver and file server and ensure that the appserver has read write permissions on the file server.

              at com.bladelogic.om.infra.app.service.file.FileManagerServiceImpl.start(FileManagerServiceImpl.java:247)

              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

              at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

              at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

      com.bladelogic.om.infra.app.service.bootstrap.DeploymentException: com.bladelogic.om.infra.app.service.bootstrap.DeploymentException: Failed to deploy services: bladelogic.service.CleanupService

              at java.lang.reflect.Method.invoke(Unknown Source) bladelogic.service.FileManagerService

              at org.jboss.joinpoint.plugins.reflect.ReflectMethodJoinPoint.dispatch(ReflectMethodJoinPoint.java:72)

              at org.jboss.kernel.plugins.dependency.KernelControllerContextActions.dispatchJoinPoint(KernelControllerContextActions.java:92)

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:854)

              at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$LifecycleAction.installAction(KernelControllerContextActions.java:452)

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithUtilType(BlManager.java:1067)

              at org.jboss.kernel.plugins.dependency.KernelControllerContextActions$KernelControllerContextAction.install(KernelControllerContextActions.java:147)

              at org.jboss.dependency.plugins.AbstractControllerContextActions.install(AbstractControllerContextActions.java:51)

              at com.bladelogic.om.infra.mfw.auth.AddUser.startServer(AddUser.java:165)

              at org.jboss.dependency.plugins.AbstractControllerContext.install(AbstractControllerContext.java:226)

              at com.bladelogic.om.infra.mfw.auth.AddUser.init(AddUser.java:97)

              at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:593)

              at com.bladelogic.om.infra.mfw.auth.AddUser.main(AddUser.java:32)

              at org.jboss.dependency.plugins.AbstractController.incrementState(AbstractController.java:346)

      Caused by: com.bladelogic.om.infra.app.service.bootstrap.DeploymentException: Failed to deploy services: bladelogic.service.CleanupService bladelogic.service.FileManagerService

              at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:438)

              at org.jboss.dependency.plugins.AbstractController.resolveContexts(AbstractController.java:379)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.checkStates(ServiceBootstrap.java:332)

              at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:225)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.registerRemoteServices(ServiceBootstrap.java:339)

              at org.jboss.dependency.plugins.AbstractController.install(AbstractController.java:151)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:151)

              at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBean(AbstractKernelDeployer.java:291)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBeanXMLDeployer.deployBean(ServiceBeanXMLDeployer.java:38)

              at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

              at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deployBeans(AbstractKernelDeployer.java:261)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:63)

              at org.jboss.kernel.plugins.deployment.AbstractKernelDeployer.deploy(AbstractKernelDeployer.java:117)

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:847)

              at org.jboss.kernel.plugins.deployment.xml.BeanXMLDeployer.deploy(BeanXMLDeployer.java:91)

              ... 4 more

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.deploy(ServiceBootstrap.java:225)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:145)

              at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:63)

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:847)

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithUtilType(BlManager.java:1067)

              at com.bladelogic.om.infra.mfw.auth.AddUser.startServer(AddUser.java:165)

              at com.bladelogic.om.infra.mfw.auth.AddUser.init(AddUser.java:97)

              at com.bladelogic.om.infra.mfw.auth.AddUser.main(AddUser.java:32)

      [07 May 2015 11:19:50,038] [main] [INFO] [::] [] Starting Event Service...

      [07 May 2015 11:19:50,053] [Event-Processor-Thread-0] [INFO] [::] [] Event processor thread started.

      [07 May 2015 11:19:50,054] [Event-Processor-Thread-1] [INFO] [::] [] Event processor thread started.

      [07 May 2015 11:19:50,054] [Event-Processor-Thread-2] [INFO] [::] [] Event processor thread started.

      [07 May 2015 11:19:50,054] [Event-Processor-Thread-4] [INFO] [::] [] Event processor thread started.

      [07 May 2015 11:19:50,054] [Event-Processor-Thread-3] [INFO] [::] [] Event processor thread started.

      [07 May 2015 11:19:50,060] [Event-Transfer-Thread-0] [INFO] [::] [] Event transfer thread started.

      [07 May 2015 11:19:50,062] [Event-Transfer-Thread-3] [INFO] [::] [] Event transfer thread started.

      [07 May 2015 11:19:50,062] [Event-Transfer-Thread-2] [INFO] [::] [] Event transfer thread started.

      [07 May 2015 11:19:50,062] [Event-Transfer-Thread-1] [INFO] [::] [] Event transfer thread started.

      [07 May 2015 11:19:50,063] [Event-Transfer-Thread-4] [INFO] [::] [] Event transfer thread started.

      [07 May 2015 11:19:50,064] [main] [INFO] [::] [] Event Service started.

      [07 May 2015 11:19:50,064] [Event-Dispatcher-Thread] [INFO] [::] [] Event dispatcher thread started.

      [07 May 2015 11:19:50,064] [main] [INFO] [::] [] Registering remote services...

      [07 May 2015 11:19:50,066] [main] [INFO] [::] [] com.bladelogic.om.infra.app.service.bootstrap.DeploymentException: Failed to deploy services: bladelogic.service.CleanupService bladelogic.service.FileManagerService

      com.bladelogic.om.infra.app.service.bootstrap.DeploymentException: com.bladelogic.om.infra.app.service.bootstrap.DeploymentException: Failed to deploy services: bladelogic.service.CleanupService bladelogic.service.FileManagerService

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:854)

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithUtilType(BlManager.java:1067)

              at com.bladelogic.om.infra.mfw.auth.AddUser.startServer(AddUser.java:165)

              at com.bladelogic.om.infra.mfw.auth.AddUser.init(AddUser.java:97)

              at com.bladelogic.om.infra.mfw.auth.AddUser.main(AddUser.java:32)

      Caused by: com.bladelogic.om.infra.app.service.bootstrap.DeploymentException: Failed to deploy services: bladelogic.service.CleanupService bladelogic.service.FileManagerService

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.checkStates(ServiceBootstrap.java:332)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.registerRemoteServices(ServiceBootstrap.java:339)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.bootstrap(ServiceBootstrap.java:151)

              at org.jboss.kernel.plugins.bootstrap.AbstractBootstrap.run(AbstractBootstrap.java:91)

              at com.bladelogic.om.infra.app.service.bootstrap.ServiceBootstrap.startup(ServiceBootstrap.java:63)

              at com.bladelogic.om.infra.mfw.fw.BlManager.startWithType(BlManager.java:847)

              ... 4 more

      [07 May 2015 11:19:50,067] [Thread-1] [INFO] [::] [] Undeploying

      [07 May 2015 11:19:50,072] [Thread-1] [INFO] [::] [] Stopping Event Service...

      [07 May 2015 11:19:50,072] [Thread-1] [INFO] [::] [] Shutting down thread pool Event-Processor-Thread-

      [07 May 2015 11:19:50,073] [Event-Processor-Thread-0] [INFO] [::] [] Event processor thread shutdown.

      [07 May 2015 11:19:50,073] [Event-Processor-Thread-1] [INFO] [::] [] Event processor thread shutdown.

      [07 May 2015 11:19:50,073] [Event-Processor-Thread-2] [INFO] [::] [] Event processor thread shutdown.

      [07 May 2015 11:19:50,074] [Event-Processor-Thread-3] [INFO] [::] [] Event processor thread shutdown.

      [07 May 2015 11:19:50,074] [Event-Processor-Thread-4] [INFO] [::] [] Event processor thread shutdown.

      [07 May 2015 11:19:50,074] [Thread-1] [INFO] [::] [] Finished shutting down thread pool Event-Processor-Thread-

      [07 May 2015 11:19:50,075] [Thread-1] [INFO] [::] [] Shutting down thread pool Event-Transfer-Thread-

      [07 May 2015 11:19:50,075] [Event-Transfer-Thread-0] [INFO] [::] [] Event transfer thread shutdown.

      [07 May 2015 11:19:50,075] [Event-Transfer-Thread-3] [INFO] [::] [] Event transfer thread shutdown.

      [07 May 2015 11:19:50,075] [Event-Transfer-Thread-4] [INFO] [::] [] Event transfer thread shutdown.

      [07 May 2015 11:19:50,075] [Event-Transfer-Thread-1] [INFO] [::] [] Event transfer thread shutdown.

      [07 May 2015 11:19:50,075] [Event-Transfer-Thread-2] [INFO] [::] [] Event transfer thread shutdown.

      [07 May 2015 11:19:50,226] [Thread-1] [INFO] [::] [] Finished shutting down thread pool Event-Transfer-Thread-

      [07 May 2015 11:19:50,226] [Event-Dispatcher-Thread] [INFO] [::] [] Event dispatching thread is shutting down.

      [07 May 2015 11:19:50,226] [Thread-1] [INFO] [::] [] Event Service stopped.

      [07 May 2015 11:19:50,227] [Thread-1] [INFO] [::] [] Stopping App Server Service...

      [07 May 2015 11:19:50,228] [Thread-1] [INFO] [::] [] App Server Service stopped.

      [07 May 2015 11:19:50,229] [Thread-1] [INFO] [::] [] Stopping RBAC Service...

      [07 May 2015 11:19:50,229] [Thread-1] [INFO] [::] [] RBAC Service stopped.

      [07 May 2015 11:19:50,230] [Thread-1] [INFO] [::] [] Stopping task scheduling service...

      [07 May 2015 11:19:50,230] [Thread-1] [INFO] [::] [] Task scheduling service stopped.

      [07 May 2015 11:19:50,233] [Thread-1] [INFO] [::] [] Stopping RBAC Role Service...

      [07 May 2015 11:19:50,233] [Thread-1] [INFO] [::] [] RBAC Role Service stopped.

      [07 May 2015 11:19:50,234] [Thread-1] [INFO] [::] [] Stopping RBAC User Service...

      [07 May 2015 11:19:50,234] [Thread-1] [INFO] [::] [] RBAC User Service stopped.

      [07 May 2015 11:19:50,234] [Thread-1] [INFO] [::] [] Stopping SRP Authentication Service...

      [07 May 2015 11:19:50,234] [Thread-1] [INFO] [::] [] SRP Authentication Service stopped.

      [07 May 2015 11:19:50,234] [Thread-1] [INFO] [::] [] Notification Service stopped.

      [07 May 2015 11:19:50,242] [Thread-1] [INFO] [::] [] Stopping Session Service...

      [07 May 2015 11:19:50,242] [Thread-1] [INFO] [::] [] Session Service stopped.

      [07 May 2015 11:19:50,242] [Thread-1] [INFO] [::] [] Shutting down Caching Service...

      [07 May 2015 11:19:50,243] [Thread-1] [INFO] [::] [] Caching Service stopped.

      [07 May 2015 11:19:50,243] [Thread-1] [INFO] [::] [] Shutting down Sizing Service...

      [07 May 2015 11:19:50,244] [Thread-1] [INFO] [::] [] Caching Sizing stopped.

      [07 May 2015 11:19:50,245] [Thread-1] [INFO] [::] [] Stopping Port Provider...

      [07 May 2015 11:19:50,245] [Thread-1] [INFO] [::] [] Port Provider stopped.

      [07 May 2015 11:19:50,245] [Thread-1] [INFO] [::] [] Stopping Non-Network Management Service...

      [07 May 2015 11:19:50,245] [Thread-1] [INFO] [::] [] Non-Network Management Service Stopped.

      [07 May 2015 11:19:50,246] [Thread-1] [INFO] [::] [] Stopping Non-Network Directory Service...

      [07 May 2015 11:19:50,246] [Thread-1] [INFO] [::] [] Non-Network Directory Service Stopped.

      [07 May 2015 11:19:50,247] [Thread-1] [INFO] [::] [] Stopping Model Graph Service...

      [07 May 2015 11:19:50,247] [Thread-1] [INFO] [::] [] Model Graph Service stopped.

      [07 May 2015 11:19:50,248] [Thread-1] [INFO] [::] [] Stopping Configuration Service...

      [07 May 2015 11:19:50,248] [Thread-1] [INFO] [::] [] Configuration Service stopped.

      Error (1004) - Connection refused: VS-W12-031: Login not allowed for user ]} (May 07 2015 11:19:50.703 AM +0200),INFO,com.bmc.install.product.bladelogic.utils.BladelogicPostInstallConfiguration,

        LOG EVENT {Description=[Delete Users File],Detail=[Deleting generated Users file for C:\Users\bmc\Desktop\BL8.6\BBSA86-P1-WIN64\files\installers\appserver_64\users_working.txt]}

      (May 07 2015 11:19:50.703 AM +0200),SEVERE,com.bmc.install.task.InstallationStateHelper,

        LOG EVENT {Description=[featureBSAOneClickInstall failed: <p>Appserver startup failed while executing command: [E:\BMC\BladeLogic\appserver\NSH\bin\bladduser.exe, -f, C:\Users\bmc\Desktop\BL8.6\BBSA86-P1-WIN64\files\installers\appserver_64\users_working.txt]<br><br>For more information please refer to the log file bsainstallupgrade.log present in the host computer's temp directory.</p>],Detail=[featureBSAOneClickInstall]}

      (May 07 2015 11:19:50.703 AM +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,

        LOG EVENT {Description=[SET PROPERTY FAILED_INSTALL_FEATURES],Detail=[featureBSAOneClickInstall]}

       

      Thank you for your patience if you reach this point!