3 Replies Latest reply on Apr 10, 2015 1:00 PM by Randall Thomson

    Child Task of an service request not getting created.

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      Hi All,


      A service request definition is created, there are multiple Task are associated to this service request and we have given order to these Task so that they would get created in the order 1, 2, 3 ....so on.


      We are facing an issue while these task are getting created, the service request was created and approved, thereafter the first task with order 1 gets created. Now if the first task is closed only then the second task gets created, however in our case if we close the first task the second task doesn't get created. The pending Task to be created could be viewed in the incident manifest.(Please refer the screenshot)




      Do we have a workaround, so that we can manually trigger this task geneataion