3 Replies Latest reply on Apr 20, 2015 9:21 AM by Suyog Bandhaokar

    Multiple Approvals in a Single Service Request

    Jayesh Panchal
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      Hi Folks,


      I have a requirement to be developed in which I need to configure multiple approvers for a Service Request.

      After all the approvers approve, the service request should get initiated.

      Below is the scenario in detail:


      1) Lets say there is a menu in SR form. Based upon user selection , it should go to the first approver "A".

      2) Once "A" approves, it should go to second approver "B" based on "Requested For" Organization,Department and Site.


      Please help me in configuring this.