1 Reply Latest reply on Mar 24, 2015 9:05 AM by Ashish Panditrao

    Request Definition

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      When trying to create a Request Definition it requires you to define Service Offering and Service Request Template?

      Where does one go to define these items so they can be used/selected on a Request Definition?

        • 1. Re: Request Definition

          Hi David,


          In order to create a SRD, one first needs to have an AOT (Application Object Template) and a PDT (Process Definition Template) in place.

          Once these two are created then you can create a SRD and make use of the AOTs and PDTs created.


          In order to create AOT and PDT, please refer to Application Admin Console -> Custom Configuration -> Service Request Management -> Application Object Template / Process Definition Template


          I hope this would be helpful.